Først var alt godt. Det er, hvis du bliver ved med at tabe. Derefter fungerede en prøveudbetaling (100€) fint, alt blev gennemført inden for en time. Så et depositum igen, alt cool. Så en hævning på 300 €..
Og så viste de det rigtige ansigt..
I løbet af de første 24 timer (jeg ventede igen på en komplet transaktion inden for 1 time ligesom første og sidste gang), fik jeg at vide, at nogle gange kunne det tage 48 timer, og hvis tilbagetrækningen ikke var fuldført, skulle jeg tale med dem for at fremskynde tingene. I løbet af de næste 24 timer fik jeg besked på ikke at bekymre mig, nogle gange tager det lidt længere tid. 3 eller 4 dage efter sejren er min udbetaling pludselig blevet annulleret af dem, uden nogen meddelelse.
Da jeg nåede til dem, fortalte de mig noget sludder om at skulle tjekke med udbyderen, om spillet var fair og sådan noget. Da jeg spurgte dem, hvilken udbyder, og hvad det betød med "fair game", var det eneste, jeg fik, vage halte undskyldninger. Husk, at gevinsten på 300€ ikke var fra ét spil. Det var lidt men herfra og derfra. Alle disse i deres 24/7 chat.
Da jeg sendte en e-mail til support, fik jeg at vide de samme dårlige undskyldninger om at tjekke med udbyderen (??), og det tager normalt omkring 14 dage (nu 7), men i nogle tilfælde tager det længere tid (at gøre hvad?). Penge er stadig på min konto, men jeg kan ikke hæve dem, de er ubrugelige for mig, da jeg ikke vil spille for dem igen
At first everything was fine. That is if you keep on losing. Then, a trial withdrawal (100€) worked fine like a charm, everything was completed within a hour. Then a deposit again, everything cool. Then, a withdrawal of 300€..
And then they showed the real face..
During the first 24hrs,(i was waiting again for a complete transaction within 1 hr like the first-and last time), i was told that sometimes it could take 48 hrs and if the withdrawal wasn't completed, that i should talk to them to speed things up. During the next 24hrs, i was told not to worry, sometimes it takes a little longer. 3 or 4 days after the win, suddenly my withdrawal has been cancelled by them, without any notification.
When I reached to them, they told me some nonsense about having to check with the provider if the game was fair and stuff. When i asked them which provider and what did the mean with "fair game" all i got was vague lame excuses. Reminder, that the 300€ win was not from one game. It was a little but from here and there. All these in the 24/7 chat of theirs.
When i e-mailed support, i was told the same lame excuses about checking with the provider (??) and that usually takes about 14 days (now 7) but is some cases it takes longer (to do what?).Money is still on my account, but i cannot withdraw them, they are useless to me since i'm not gonna play to them again