Beskrivelse af situationen:
Den 9. november 2024 foretog jeg en indbetaling på 200 PLN på min konto hos RapidCasino. Det lykkedes mig at vinde 205.000 PLN og indsendte efterfølgende en udbetalingsanmodning på 10.000 PLN af gevinsterne.
Efter flere dages venten modtog jeg et svar fra kontoadministratoren, der informerede mig om "standardchecks" anvendt på gevinster af denne størrelsesorden. Efter yderligere forsinkelser modtog jeg dog endnu en besked om, at ifølge kasinoets vilkår og betingelser er gambling i Polen forbudt. Kasinoet informerede mig om, at mine første indbetalinger på 14.023 PLN ville blive refunderet, og min konto ville blive lukket, mens mine gevinster blev anset for ugyldige.
Det er værd at bemærke, at kasinoet tidligere havde behandlet mine udbetalinger uden problemer for mindre gevinster. For eksempel har jeg med succes hævet 10.000 PLN uden nogen komplikationer eller forsinkelser. Dette styrker min tro på, at jeg havde opfyldt alle de nødvendige krav, og at mine tidligere erfaringer med casinoet var positive. Derudover kan jeg bekræfte, at kasinoet arrangerede en turnering udelukkende for polske spillere, hvor jeg deltog.
Casinos svar:
Kasinoet hævdede, at gambling i Polen er forbudt, og at Polen er opført blandt de lande, der er underlagt begrænsninger, som beskrevet i deres vilkår og betingelser. Som et resultat besluttede kasinoet at refundere mine første indskud på i alt 14.023 PLN og annullerede mine gevinster. Jeg blev informeret om, at alle gevinster ville blive betragtet som ugyldige, og at min konto var blevet lukket.
Overordnet indtryk af kasinoet:
Både de første og efterfølgende svar fra kasinoet rejser alvorlig tvivl om dets integritet. I første omgang begrundede kasinoet forsinkelsen ved at citere standardchecks for store gevinster, hvilket virkede rimeligt. Den ultimative beslutning om at annullere de forventede gevinster på 205.000 PLN, på trods af min overholdelse af alle krav, forekommer dog uberettiget.
I betragtning af at kasinoet tidligere behandlede mindre udbetalinger, såsom 10.000 PLN, uden problemer, virker den nuværende situation desuden endnu mere urimelig og svær at forstå.
Description of the Situation:
On November 9, 2024, I made a deposit of 200 PLN into my account at RapidCasino. I managed to win 205,000 PLN and subsequently submitted a withdrawal request for 10,000 PLN of the winnings.
After several days of waiting, I received a response from the account manager informing me about "standard checks" applied to winnings of this magnitude. However, after further delays, I received another message stating that, according to the casino's terms and conditions, gambling in Poland is prohibited. The casino informed me that my initial deposits, amounting to 14,023 PLN, would be refunded, and my account would be closed, while my winnings were deemed invalid.
It is worth noting that, in the past the casino had processed my withdrawals without any issues for smaller winnings. For example I successfully withdrew 10,000 PLN without any complications or delays. This strengthens my belief that I had met all the necessary requirements and that my prior experiences with the casino were positive. Additionally, I can confirm that the casino organized a tournament exclusively for Polish players, in which I participated.
Casino’s Response:
The casino claimed that gambling in Poland is prohibited and that Poland is listed among restricted countries as outlined in their terms and conditions. As a result, the casino decided to refund my initial deposits totaling 14,023 PLN and voided my winnings. I was informed that all winnings would be considered invalid and that my account had been closed.
Overall Impression of the Casino:
Both the initial and subsequent responses from the casino raise serious doubts about its integrity. Initially, the casino justified the delay by citing standard checks for large winnings, which seemed reasonable. However, the ultimate decision to void the expected winnings of 205,000 PLN, despite my adherence to all requirements, appears unjustified.
Furthermore, given that the casino previously processed smaller withdrawals, such as 10,000 PLN, without any issues, the current situation seems even more unreasonable and difficult to comprehend.
Automatisk oversættelse:
