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OutAbsolutely horrible experience!

I received a non-deposit bonus of $40 from this casino back on 3/5/23, and butsuccessfully finished the playthrough with a remaining balance of $250. At the time, the customer support team members were so friendly and helpful, and I remembered saying, "I think I might have found a new favorite site!"

What I've experienced since then can only be described as egregiously fraudulent. It has been 4 weeks now, still no payout. They've run the whole gambit of suspect excuses; First, it was a max cash out of $120 for the bonus. Then, after they reduced my account to that level, thet informed me that their minimum WITHDRAWAL is $150, so I had to make a deposit of $30, and lo and behold, I beat that as well, and eventually was sitting at $150, waiting on the KYC process. They every well-known bullshit trick on the books, including a few new ones I had never heard before. Long long story even longer, Tomorrow will be 4 weeks on the dot since I won on their site. Not a damn thing in return. They mentioned yesterday that it would be slated for, and sent today. (Since I was told that they had to verify that my cryptoaddress was a static one.) I've sent them documents for account verification 5 times. I don't believe they ever intended on me winning, or paying me, and they damn sure don't seem to be being straight with me from day one. I understand the necessity to have some KYC policies in place, but this has literally been longer than all casinos KYC that I've completed.. COMBINED. But, as is standard practice in pretty much all these online casinos, they were able to take my bitcoin out within minutes. Lmao

I am seeking a resolution to this matter in the form of my $150. I don't want to keep my account there, and I don't intend to ever play on this site again, byeven if it's for free. I just want my rightful earnings, and I want to post this here to inform others about the miserable experience I've had in hopes of keep others from investing their time, money, and emotions into this site. Overall, out of the more than 70 casinos I've played at online, Slots Empire ranks DEAD LAST.

Dear jeffreydilts23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly you managed to withdraw the winnings after all? Are there any winnings you haven't received yet from the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

No, that is incorrect. I still haven't received my withdrawal from them. They keep telling me one thing or another and then tell me out should be there tomorrow. Still nothing.

I apologize for coming to the wrong conclusion.

Would you be able to forward any communication between you and the casino regarding the issue?

My email is tomas@casino.guru

I'll await your reply.

Dear jeffreydilts23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.