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I have 3 active withdrawals of 500 euros each. I also have another 1600 euros in my account that I can't withdraw due to the 3 pending withdrawals. The support team keeps telling me not to worry, but I think they're mocking me. I want to withdraw all my money and never play on their website again. Thank you!!

Έχω 3 ενεργές αναλήψεις από 500 ευρώ η κάθε μια. Εχω αλλά 1600 ευρώ μέσα, τα οποία δεν μπορώ να τα κάνω ανάληψη λόγω των 3 εκρεμμών αναλήψεων. Στην εξυπηρέτηση μου λένε συνέχεια μην ανησυχείτε, εγώ νομίζω ότι με κοροϊδεύουν. Θέλω να αποσύρω όλα τα χρήματα και να μην ξανά παίξω στην ιστοσελίδα τους ευχαριστώ!!

Dear Vsoutoglou86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok thanks!

Ok ευχαριστώ!

Why have you given 9.2 rating to spinanga casino?? He is slow in everything, emails are not answered, and in chat he is rude.

I would rate it a 5 and it is very good.

Για ποιο λόγο έχετε δώσει 9,2 βαθμολογία στο spinanga casino?? Είναι σε όλα αργό, στα email δεν απαντάνε, και στη συνομιλία είναι αγενής.

Εγώ θα το βαθμολογούσα με 5 και πολύ του είναι.

And yes, they just canceled the one withdrawal I made on 07.01.23 for no reason. As a result, I do it again now and the withdrawal goes back. Their excuse was that it was canceled by the payment provider, while for so many days they told me that all withdrawals are fine. I'm sure they don't want to pay and are delaying it.

Και ναι μόλις μου ακύρωσαν την μια ανάληψη που έκανα 07.01.23 χωρίς λόγο. Με αποτέλεσμα να την ξανά κάνω τώρα και να πάει πίσω η ανάληψη. Η δικαιολογία τους ήταν ότι την ακύρωσε ο πάροχος πληρωμών , ενώ τόσες μέρες μου λέγανε ότι όλες οι αναλήψεις πάνε καλά. Είμαι σίγουρος ότι δεν θέλουν να πληρώσουν και το καθυστερούν.

Thank you for your reply, Vsoutoglou86. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Vsoutoglou86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was not asked for verification. Write no documents required. No I didn't use any bonus. The company is a scam. Each time they told me there is a slight delay in payment.

Δεν μου ζητήθηκε επαλήθευση. Εγραφε δεν απαιτούνται έγγραφα. Όχι δεν χρησιμοποίησα κανένα μπόνους. Η εταιρία είναι απάτη. Κάθε φορά μου λέγανε υπάρχει μια μικρή καθυστέρηση στην πληρωμή.

Could you please post here a screenshot of your most recent withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Vsoutoglou86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.