Som verificeret VIP-spiller rejste jeg alvorlige bekymringer over for Spinanga vedrørende deres procedurer – især forsinket KYC-verifikation og potentielle brud på AML-reglerne.
Som svar blev min konto permanent blokeret uden forudgående varsel eller forklaring. Livechat bekræftede, at det var en "administrativ beslutning" uden mulighed for at genåbne kontoen.
I stedet for et ordentligt svar modtog jeg generiske beskeder, hvor casinoet henviste til deres vilkår og betingelser og ignorerede de faktiske påstande og EU-retlige krav.
Derfor er jeg begyndt at offentliggøre dokumentationen for denne sag, som inkluderer:
en tidslinje over begivenheder,
bevismaterialer,
juridisk analyse af overtrædelser,
og beskrivelser af praksisser brugt mod spillere.
🔍 Alle materialer vil løbende blive delt her:
👉 https://spinangacase.wordpress.com
Jeg advarer andre spillere — før I registrerer jer eller indbetaler penge hos Spinanga, så læs detaljerne i denne sag.
Gennemsigtighed, retfærdighed og respekt over for spillere bør være en grundlæggende standard – desværre mangler de her.
As a verified VIP player, I raised serious concerns with Spinanga regarding their procedures — in particular, delayed KYC verification and potential breaches of AML regulations.
In response, my account was permanently blocked without prior notice or explanation. Live chat confirmed it was an "administrative decision" with no option to reopen the account.
Instead of a proper response, I received generic messages where the casino referred to their Terms & Conditions, ignoring the actual allegations and EU legal requirements.
Therefore, I am starting to publish the documentation of this case, which includes:
a timeline of events,
evidence materials,
legal analysis of violations,
and descriptions of practices used against players.
🔍 All materials will be progressively shared here:
👉 https://spinangacase.wordpress.com
I warn other players — before you register or deposit funds with Spinanga, get to know the details of this case.
Transparency, fairness, and respect towards players should be a basic standard — sadly, they are missing here.