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I had € 375 of balance due to a € 50 no deposit bonus that the casino gave me. I had planned to make a deposit once the bonus requirements were met. Suddenly they leave me the account at € 28. They don't give me any explanation about it. A disgraceful place. Let no one think of making an account, much less depositing money in this casino. They are scammers.

Disponía de 375€ de saldo probenientes de un bono sin depòsito de 50€ que me regalò el casino. Tenía pensado hacer un depòsito una vez cumplido los requisitos del bono. De repente me dejan la cuenta en 28€. No me dan ninguna explicaciòn al respecto. Una vergüenza de sitio. Que no se le ocurra a nadie hacerse una cuenta, y mucho menos depositar dinero en este casino. Son unos estafadores.

Dear Francisco Javier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have received and played? Please forward its name or your "bonus history". My email address is petronela.k@casino.guru. Have you succeeded in depositing any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Francisco Javier,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.