Kære Peter ,
Først og fremmest vil jeg gerne påpege, at ændringer i udbetalingsgrænser ikke har nogen relation til en spillers gevinster og er angivet i T&C for alle brugere.
Alle udbetalinger for denne spiller behandles i henhold til vores generelle udbetalingsgrænser.
I henhold til paragraf 6.15 i vores T&C'er behandles anmodninger om at hæve midler af finansafdelingen inden for 3 (tre) hverdage efter anmodningen blev fremsat og/eller 3 (tre) hverdage efter den sidste hævningsanmodning blev udbetalt, forudsat at alle andre betingelserne er opfyldt, og kontrollerne er gennemført, som beskrevet i Vilkårene. Finansafdelingens agenter behandler disse anmodninger fra kl. 06.00 til kl. 17.00 GMT, mandag-fredag. Spilleren accepterede, at han er bekendt med og accepterer vores tidsplan for tilbagetrækning af penge. Efter at økonomiafdelingen har behandlet anmodningen om at overføre midlerne, er eventuelle yderligere forsinkelser i behandlingen af betalingerne ikke virksomhedens ansvar.
Forsinkelser i at modtage gevinster kan skyldes, at spilleren har valgt at hæve ved bankoverførsel. Desværre kan banksystemet arbejde med forsinkelse i weekender, på helligdage eller i andre tilfælde, der ikke har noget med virksomheden at gøre. Spilleren kan kontakte vores supportteam, og vi vil anbefale alternative metoder til udbetalinger, der behandles hurtigere.
Sammenfattende vil jeg gerne bemærke, at alle virksomhedens handlinger i forbindelse med udbetalinger følger de regler, som spilleren indvilgede i ved registrering på hjemmesiden. Jeg vil også forsikre dig om, at alle aktuelle og yderligere udbetalinger garanteres at blive betalt i henhold til reglerne.
Spørg gerne, hvis du har brug for yderligere assistance i denne sag fra vores side.
Bedste hilsner,
Bm.bet Casino Repræsentant
Dear Peter,
First of all, I would like to point out that changes in withdrawal limits have no relation to a player's winnings and are indicated in the T&C for all users.
All withdrawals for this player are processed according to our general withdrawal limits.
Following clause 6.15 of our T&Cs requests to withdraw funds are processed by the financial department within 3 (three) business days after the request was made and/or 3 (three) business days after the last withdrawal request was paid out, provided all the other conditions are met and the checks are completed, as outlined in the Terms. The financial department agents process these requests from 6 AM to 5 PM GMT, Monday-Friday. The player agreed that he is familiar with and consents to our timetable of funds withdrawal. After the financial department has processed the request to transfer the funds, any further delays in processing the payments are not the Company’s responsibility.
Delays in receiving winnings may be due to the player choosing to withdraw by bank transfer. Unfortunately, the banking system may work with a delay on weekends, on holidays or in other cases that have nothing related to the Company. The player can contact our Support Team and we will recommend alternative methods for withdrawals that are processed faster.
In summary, I would like to note that all the Company's actions related to withdrawals follow the regulations with which the player agreed when registering on the Website. I also want to assure you that all current and further withdrawals will be guaranteed to be paid following the Rules.
Feel free to ask if you need further assistance in this matter from our side.
Best Regards,
Bm.bet Casino Representative
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