Denne hjemmeside respekterede ikke min anmodning om selvudelukkelse.
Den 3. november anmodede jeg om selvudelukkelse, og de sagde, at det var godkendt.
I går lod de mig indbetale og bruge over 5000 €.
Jeg taler med dem, og de gør grin med mig! De giver forskellige svar!
løb væk fra dette websted!
Jeg har skærmbilleder af alt!
Hello,
this indeed sounds serious and if a casino explicitly ignores self-exclusion due to gambling addiction, it is not fair at all.
If you want to share details so we can all have a better understanding of what exactly has happened to you, please go ahead;
Perhaps take a look at how you made your request and under what circumstances the account was reopened—or was it even closed earlier? Did you register another account?
The more information you share, the better the context will be, but ultimately, it is your choice. No pressure.
Hej Radka,
Jeg anmodede om min selvudelukkelse i henhold til vilkårene og betingelserne via livechat den 3. november.
De svarede og sagde, at den var blevet aktiveret.
Den 25. november blev kontoen åbnet, og de tillod mig at indbetale og bruge over 5000 €.
Jeg åbnede ikke en anden konto.
Jeg kontaktede support. I chatten sagde de, at hvis jeg indbetaler penge i selvudelukkelsesperioden, er ansvaret mit!!!! Med andre ord, for 22bet er der ingen effektiv selvudelukkelse!!!!
I telefonen er de uhøflige og siger, at vilkårene og betingelserne skal fortolkes forskelligt.
det er utroligt!
Hello, and thank you for the follow-up. So, basically, if the rules say you should use the chat feature for such a request (not a specific email for example) and it was confirmed by the chat operator as a carried-out request, the options for account reopening indeed seem odd—at best.
However, I'm curious how you learned that the account had been reopened. Did the casino send you an email, or were you simply able to log in?
In any case, if you requested self-exclusion due to gambling issues, the account should be closed permanently.
If you are willing to share, please tell me how you phrased the request. Did you specifically mention problem gambling?
When I think about it, that is the only thing that comes to mind. I may still consider an option for misunderstanding, but I'm not convinced that even in such cases, the account should be reopened instantly.
Would you be considering forming a complaint? We provide this feature to players to investigate whether such a sensitive issue was handled fairly on both sides. It is free, by the way.
Ja, jeg vil gerne indgive en klage. Men 22bet vises ikke i klagefeltet.
Jeg har alle de udskrifter, jeg kan dele.
tak.
Hello,
excellent call, I guess. Just use the option "the casino is not in the list," please. It is right under the search bar.
This casino has its own review, but you cannot see it because it lacks a Portuguese license; therefore, we are prohibited from showing it to players from your country. 🙁
Hej Radka,
der er ingen sådan mulighed!
de siger, de har kørekort i Portugal!!!
Dear user, calm down and read, please. I imagine it is not easy to concentrate, but you need to focus so we can try to understand the matter.
This casino is not licensed in your country: https://casino.guru/22bet-Casino-review and I expect you can't see its review. But that is okay; don't worry about it, focus on explaining the event in the complaint, please.
I'll help you with details; just let me know, okay?
Mange tak for din forklaring, Radka.
Jeg har allerede formået at indsende klagen.
Nu venter jeg på, at de er hurtige, da jeg har mistet alle mine penge.
Dette casino udnytter misbrugere 😞
I'm so glad to hear the complaint is submitted.
I would just like to mention that the process will very likely not be that quick, and it involves a high level of cooperation from your side. Please have patience with my colleagues and the process; it may be demanding, especially in situations concerning problem gambling.
🙏
Therefore, if you have questions, don't hesitate to ask. I'll get back to you.
1 måned efter min klage har jeg stadig intet svar.
Casinoguruen beder om ting lidt efter lidt, ikke alt på én gang, og sætter tælleren til nul. De fortsætter altid til tidens ende!
Det er trist, der er ingen omsorg for den afhængige spiller!
De vil tydeligvis have, at jeg holder op med at svare og ikke gider den 22bet, der fylder deres lommer!
Please see my reply in the other thread you have posted.
De vil overdøve mine opslag!
Det er vigtigt at sige det her!
Casinoguru promoverer ulovligt spil, der ikke respekterer afhængighed
Det er anden gang, at Veronika har misset deadline efter at have forlænget den!!!
Se på mit tilfælde, det er frygtelig inkompetence!!!
Denne person kan ikke håndtere klager!!!!
Casinoguruen fortsætter med at forsvare 22bet.
De har stadig ikke afsluttet min klage efter 2 måneder.
Nu siger de, at jeg sendte anmodningen om selvudelukkelse til flere e-mails, og at det er derfor, det ikke blev gjort 😂
Hvis jeg bare sendte den til én, ville de sige, at det ikke var den rigtige...
UTROLIG!!!!
Jeg har indgivet en klage mod 22bet.
Jeg bad om selvudelukkelse den 11. marts, og de ignorerede det.
Jeg indbetalte og brugte over 5000€ bagefter.
Jeg klagede til Casino Guru!
Casinoguruen siger, at 22bet har ret, fordi jeg i stedet for kun at sende anmodningen til 1 e-mail, sendte den til 3 e-mails 😂
En af de 3 e-mailadresser var den rigtige at sende den til!
Tror du, at dette er normalt?
Har du nogensinde set sådan en tåbelig undskyldning?
Nogen er nødt til at gøre noget, det her er virkelig at gøre grin med os!
Hello,
this situation understandably raises strong emotions, but it is important to clarify how self-exclusion requests are evaluated in practice, especially for other players reading this.
A self-exclusion request must be clear, verifiable, and sent through a single, appropriate channel designated by the casino. Sending one message simultaneously to multiple addresses makes it impossible to reliably confirm when, where, and how the request was received and processed.
Because of this, such messages, unfortunately, cannot be treated as valid and enforceable self-exclusion requests. This is not about defending a casino, but about applying the same standard that must be used in every complaint so that decisions are consistent and evidence-based.
The first request that could be clearly identified, verified, and evaluated as a proper self-exclusion request was sent on 26/11, which is why the investigation proceeds from that date.
This does not mean that gambling addiction is being ignored or minimized. On the contrary, it shows why it is so important for players who struggle with gambling to follow a clear and documented process when requesting account closure. Otherwise, the request may not be enforceable later.
The complaint is still ongoing, and the remaining steps focus on what happened after the valid request date. Once the casino provides the required information, the case can move forward accordingly.
We all understand how distressing these situations can be, but spreading accusations does not help resolve the case or protect other players. Clear documentation and verifiable communication do.
Det er en løgn!!!!
Selvudelukkelsen blev tydeligvis anmodet om den 11. marts!
tag den ud af den sikre zone, den skal ses af alle!!!!
Alligevel er der siden d. 26/11 blevet brugt tusindvis af euro! Hvor er de henne?
I understand that this situation is extremely frustrating.
However, the forum is not a place for issuing demands or for proving disputed facts while a complaint is still being reviewed. That process is ongoing and handled separately.
This section exists precisely because situations like this involve questions of responsibility, self-exclusion, and player protection, not because anyone is trying to hide anything. Keeping the discussion here helps other players understand how these situations are assessed in practice.
All relevant details regarding dates, deposits, and communication are being examined within the complaint itself. Posting repeated statements or instructions here will not speed that up or change the process.
Please allow the complaint to continue without further pressure on the forum. Any updates that matter will be reflected in the case outcome.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
