Sådan går det. Løgn efter løgn. Jeg sendte en besked til Lotteriadministrationen om disse seneste løgne og klagen over den finske licens, og jeg tror, at sagen vil blive behandlet meget snart. Jeg anbefaler også at klage over markedsføring rettet mod Finland og overtrædelser af spillerbeskyttelsen, så det bliver umuligt for Ross Parkhill og de andre kriminelle hos White Star BV at få en finsk licens.
Godt! Jeg synes, det er træls at skulle indbetale, hvis man vil blive blokeret. Også hvis man virkelig ikke engang får de indbetalte penge, når man lukker kontoen. Så i praksis skal man overføre denne indbetaling og derefter hæve den. Ret meget forventet af en ludomani.... I det mindste kan jeg ikke stoppe med at spille, hvis jeg allerede er startet, og der er penge tilbage. Jeg spiller, indtil saldoen er 0e.
You obviously have your standpoint. I won't oppose you. I'm just sad to see that after everything I explained, you keep saying the same. However, I appreciate your approach. I hope one day you will be ready not to play in casinos at all.
Men er det ikke også fair, at et casino kræver en indbetaling for at lukke deres konto? Når de har en regel om, at du mister dine penge, hvis du lukker din konto, betyder det også, at du er tvunget til at spille for pengene.
Når du faktisk ikke kan oprette en konto på et instant casino uden at foretage en indbetaling, kan du altså ikke blokere en konto uden at foretage en indbetaling.
It depends on the specific situation—it makes sense, for example, when a player has an active balance yet an unverified account with no previous withdrawals. In such a case, the initial deposit may be necessary.
As I said, however, vulnerable players are not the majority and thus should avoid more dangerous sites, which, in my opinion, include quick- registration casinos, anonymous casinos, purely crypto casinos, or casinos that, for some reason, require a deposit upon registration.
It is the player's choice in the first place.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
And even when they clearly have this "techinal reason" as the reason why they can't block you registering, they could easily take responsibility and deny you from using their sites. What I mean by this is that they could answer that we don't allow you to use any of our casinos. And for example any bets will be voided from now on. At least for me even knowing that would totally make me not want to use their sites anymore.
I wonder how this goes if I would win from their sites. Could they cancel any withdraw based on that I asked to block this casinogroup? I think they could easily do this, and probably that too would be totally allowed.
Casino Guru, as expected, concluded that my complaint is unjustified. I think this, along with the blame Radka set on problem gamblers in this thread goes on to show who's side they are on. It's great that they publicly and openly endorse casinos making up rules that straight up abuse people. Now casino owners know that they have an even greater advantage! I will continue my battle in the local GA group as well as gambling therapy and will be sure to inform people that if they need an unbiased mediator that certainly isn't Casino Guru.
Det samme vil sandsynligvis ske for mig, at min appel bliver afvist. Jeg håber, du kan komme videre i livet, og at du en dag vil være i stand til at være helt fri for hasardspil. Lad ikke den slags ødelægge dit liv. Jeg vil gerne tro på, at der er karma, og at disse mennesker, der tjener penge fra de forkerte kilder, stadig vil mærke det.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
Well, I really admire your insights, and I have responded to everything of importance in this thread. I'm not familiar with Finnish law or local regulations, so I feel it is not a beneficial idea to get involved anymore.
But I still hope we all agree that the main point is to stay away from casinos. In that regard, I really have nothing else to add further. So, I'm done responding to "lemon squeezing", if you don't mind.
Get well soon, and I hope you can overcome this.
I received an official note from the Complaints Team at Big Lucky. As per usual, they had not even read the details. They just wrote a standard message that they have not breached their rules. Which is simply not true. However, I think Casino Guru should relabel themselves as Guru for Casinos. This for the fact that they endorse and encourage shady rules and always take the casinos side 🙂 Their attitude of telling gambling addicts to refrain from playing is also just awesome!
Min klage blev også afvist her, selvom casinoet havde tydelige tegn på sin egen afhængighed. Casinoer har ingen grund til ikke at indføre restriktioner. Bare fordi Curaçao-licensen tillader dem at opføre sig sådan, udnytter de det fuldt ud. Sådanne casinogrupper er virkelig slet ikke ansvarlige. De ville endda indrømme deres egne handlinger og ikke lyve og lade som om, de er nogen, de ikke er. Faktum er, at de opfører sig sådan, fordi en person, der er afhængig af spil, bare tjener casinoet. Jeg kan i hvert fald ikke komme i tanke om en eneste grund, der ville forhindre indførelsen af restriktioner, hvis personen gentagne gange beder om det. Desuden, selvom de ikke kunne indføre restriktioner, kunne de i det mindste sige, at man ikke har ret til at bruge siden osv. Og de ville stoppe med at acceptere indbetalinger.
For eksempel kan Dama NV blokere alle deres casinoer, selvom nogle har en estisk licens og nogle har en Curaçao-licens. Derudover er siderne helt forskellige fra hinanden, normalt med forskellig kundeservice og forskellig administration.
I'm really sorry to see that neither of you read what I was explaining. Consider this to be my last contribution, since it leads nowhere.
Kindly consider acting in accordance with all the details I have explained and stop expecting the casino to act like you want them to.
This is the biggest and most brutal mistake.
"Dear yoyeli,
Thank you again for your continued engagement. We genuinely understand how difficult your situation is, and we acknowledge the effort you have made to protect yourself from gambling-related harm.
After a thorough evaluation of all the information and evidence shared, we must respectfully conclude that we are unable to uphold your complaint.
As stated in the casino’s terms, each brand under White Star B.V. is operated independently due to technical limitations. While it is clear that you reached out to the casino group on multiple occasions and made repeated and urgent requests for self-exclusion, we have not seen evidence that a specific exclusion request was submitted or applied to the Big Lucky brand prior to your registration and deposit.
We understand and sympathize with your point that registering via Pay n Play effectively requires a deposit, which complicates the process for vulnerable players. Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player. I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard, and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in this casino.
I can only recommend that you contact the licensing authority, as they have better tools and options to help players, and they are able to investigate such cases more thoroughly."
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Mag7
From our point of view, GCB-licensed casinos are not obligated to extend self-exclusion to associated brands. If you are referring to any particular regulation enforced by the licensor, it's not clear which one.
Refer to the Responsible Gambling section of our article about the licensor (English version of our website): https://casino.guru/licensing-authorities/curacao-license
Unfortunately, we believe you need to exclude yourself from each online casino where you create an account to be protected.
I've explicitly explained those situations on the forum several times because they're likely to come up again. Unless you stop registering at casinos, of course.
Please protect yourself based on current reality, not expectations. 🙏
Jeg mener stadig, at når en person anmoder om en permanent udelukkelse, bør casinoet ikke genåbne kontoen uden en nedkølingsperiode. Og jeg står stadig ved den holdning.
Sure, reduced to absolute minimum. From practical today's point of view there is always the second part 🙁
If I may, I wish you all the best!
Jeg anmeldte svindlen til min egen bank, og de forsøger at få pengene tilbage hurtigst muligt. Hvis ingen andre griber ind, tror jeg, at jeg får retfærdighed på den måde. Hvis disse svindlere derefter forsøger at inddrive pengene tilbage, har de ingen juridisk beskyttelse, for selvom Casino Guru tilsyneladende antager det, tilsidesætter disse forbandede regler ikke landenes officielle love.
Godt. Fortæl mig venligst, hvordan det går, og om du fik dine penge tilbage. Jeg håber, det går.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
