Hej, har nogen erfaring med, at et casino permanent lukker en konto, derefter blokerer den og efterfølgende genåbner den efter anmodning? Har et casino overhovedet lov til at gøre det?
Hi, yes, I've seen something like that before, but it doesn't happen often when a casino closes your account, blocks it, and then reopens it. I’ve mostly seen this happen when the casino was conducting an investigation and the player’s account was closed for the time being, and once the investigation was over, it was reopened.
There are also situations where a player asks the casino to close their account but wants to reopen it after some time. It is possible. Every casino handles this individually, but it’s not unusual. If the player self-excluded, then the account shouldn’t be reopened.
Can you describe what happened to you and at which casino so we can look into it together?
Tak for dit svar.
I mit tilfælde skrev jeg dog udtrykkeligt til casinoet og anmodede om, at min konto blev lukket "permanent og uigenkaldeligt" med øjeblikkelig virkning. Jeg anmodede også om skriftlig bekræftelse af den permanente lukning.
Derfor antog jeg, at det ikke bare var en rutinemæssig kontolukning. Senere blev kontoen dog genåbnet.
Dette er Lucky Circus Casino.
Jeg er derfor særligt interesseret i, om det overhovedet var tilladt at genåbne kontoen under disse omstændigheder. Kontoen blev faktisk genåbnet med det samme!
I'd say it's pretty much standard practice.
If a player requests to close their account, it can be reopened. Some casinos have a waiting period after which the player can request it, while others will reopen it almost immediately.
If you self-exclude, or if you say you have a gambling addiction and the casino reopens your account, that shouldn’t happen even if the player requests it. Players need to be protected, and if that doesn’t work, then it’s pointless.
But as I said, when closing an account, it’s common for the casino to reopen it if the player requests it. So if I wanted to keep my account permanently closed in the future, I would request self-exclusion.
Of course, I’m not saying there aren’t casinos that would open such an account for you, but then we’d have to deal with that situation, and it certainly shouldn’t be that way.
Jeg har uigenkaldeligt og permanent blokeret kontoen; dette er en selvudelukkelse!
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