Hej! Jeg har virkelig ikke en klage, jeg vil bare gerne have en forklaring på, hvad det hele betyder? Jeg har, men ikke for nylig, indsat penge på min konto hos et kasino, som jeg har ingen problemer med og har et ret godt ry. I går fik jeg $25 automatisk indsat på min konto af kasinoet. Jeg spillede det og vandt ikke noget. I mit beskedcenter havde jeg en kupon til 25 gratis spins til et af deres spil og fik lov til at indløse den. Vilkårene var 40x gennemspilning med en maksimal udbetaling på 100. Jeg ramte en jackpot på $1000, efter at jeg havde spillet igennem alle mine gratis spins. Jeg tror også, og jeg er ikke sikker på, at jeg kom igennem 40x gennemspilningen. Min konto viser en reel saldo på $1000 og et bonusbeløb på $1000 med en udbetalingssaldo på 19 cent. Jeg går ud fra, at min saldo ville være gået til nul og være fuldstændig slettet fra min konto. Da jeg spurgte, sagde herren, at da jeg ikke havde foretaget en indbetaling mellem gratis kuponer, blev den fjernet fra min konto og spurgte derefter, om jeg ville lave en indbetaling på $30. Jeg er forvirret. Det er stadig på min konto, og han svarede ikke på nogen af mine spørgsmål. Kan nogen venligst forklare, hvad dette betyder? Jeg ville gerne vide, hvad jeg skulle gøre for at gøre nogle af disse penge rent faktisk spilbare. Jeg bruger aldrig disse bonusser, fordi jeg simpelthen ikke forstår dem. Hvis de fjernede $1000-saldoen, hvorfor vises den stadig på min
Hello! I really don't have a complaint, I would just like to have an explanation of what this all means? I have, but not recently deposited money into my account with a casino that I have zero issues with and has a fairly good reputation. Yesterday, I was given $25 automatically deposited into my account by the casino. I played it and didn't win anything. In my message center I had a coupon for 25 free spins to one of their games and was allowed to redeem it. The terms were 40x playthrough with a 100 maximum withdrawal. I hit a $1000 jackpot after I had played through all of my free spins. I also, I think and not sure that I made it through the 40x playthrough. My account is showing a real balance of $1000 and a bonus amount of $1000 with a 19 cent withdrawal balance. I assume that my balance would have went to zero and be completely wiped from my account. When I inquired the gentleman said that since I had not made a deposit between free coupons that it was removed from my account and then asked if I would like to make a $30 deposit. I'm confused. It's still on my account and he didn't answer any of my questions. Can someone please explain what this means? I wanted to know what I needed to do to make some of this money actually playable. I never use these bonuses for the simple fact is I just don't get it. If they were removing the $1000 balance why is it still showing on my