Det var lige præcis mine tanker. Lidt lyssky ; som at prøve at få mig til ikke at komme videre med det.
Nå, jeg tænkte mig om i 10 minutter og skrev så en klage. Startede med formalia (mine personlige oplysninger osv.) Så sagde jeg præcis, hvad jeg klagede over. Kom videre med at forklare, hvad medarbejderen Finn havde fortalt mig i telefonen.
Derefter listede jeg den virkelige situation - hvad e-mailen sagde, og hvad deres generelle vilkår siger. Og det, Finn fra VinderCasino hævdede (Max gevinst 200 i en 'genaktiverende kampagne') var ingen steder at finde i e-mailen eller deres hjemmeside.
Sandsynligvis kunne dine eksperter have skrevet en bedre klage. Jeg er dog uddannet inden for toldafgifter og har gjort min rimelige andel af påstande. Jeg gik også næsten 2 år på jura, før jeg skiftede til en anden uddannelse. Jeg tror, jeg dækkede det væsentlige i min klage.
Jeg tror også, at retssagen ved retten ville falde ud til min fordel. Selvom casinoet på en eller anden måde kunne bevise, at de havde til hensigt at skrive max gevinst 200 i e-mailen, men glemte at gøre det, ville det ikke gøre noget. Jeg ved godt, at dansk lovgivning er meget streng med hensyn til kampagner som denne. I de fleste tilfælde vil de blive holdt ansvarlige for, hvad de har skrevet. Eller i dette tilfælde hvad de siger, de har glemt at skrive.
That was my thoughts exactly. A bit shady ; like trying to make me not move on with it.
Well I thought about for 10 minutes and then wrote a complaint. Started with the formalia(my personal information etc) Then I stated exactly what I was complaining about. Moved on with explaining, what the employee Finn had told me on phone.
Then I listed the real situation - what the e-mail said and what their general terms says. And that, what Finn from VinderCasino claimed(Max win 200 in a ‘reactivating campaign’) was nowhere to be found in the e-mail nor their website.
Probably your experts could have written a better complaint. I am however educated within custom taxes and have done my fair share of statements of claim. Also I did almost 2 years at lawschool before switching to another education. I believe I covered the essentiels in my complaint.
I also believe that trial by court would fall out in my favor. Even if the casino could somehow prove, that they intended to write max win 200 in the e-mail, but forgot to do so it wouldn’t matter. I know that Danish law is very strict regarding promotions like this. In most cases they would be held responsible, for what they have written. Or in this case what they say, they have forgotten to write.
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