Balances ...real-bonus -withdrawl

So I used a 100 spin code I'm was up to400 kept playing same game after free spins were over I'm at 1000 but real balance=1000 bonus balance equals 1000 but withdrwl balance =0 ...can I make a deposit or anything to withdrawl it out

Hello,

it depends on the bonus conditions, in some casinos, the bonus only ends by successful withdrawal or when the balance hit 0, so if you deposit while the bonus is still active, all terms apply to your deposit as well. Be careful.

If you are not sure ask the casino's live chat.

Where do you play and what bonus you took please?

I has all thevinfo posted and someone u work w deleted it and i never gotva email or responsecas to why samevthing i got ignored like it never happened

I won 1000 in bonus last night! Incontact customer service ask what i can eithdraw if anything they proceed to tell me they wipedninto zero and gettting nothing becuaes i have 2 account i asked how that is possible and how i can fix the problem so theres no issue from here ,,,, same/thing like like grand fortune it was the pleasantnthings code do u have an email i 'can send all the screen shots and things all thisis new to me and seems very tricky to me lot of fine print and grey areas im tryin to learn

Hello,

if you are certain that you have not violated any rules before and now, submit a complaint and provide all relevant information, print screens, emails, and so on via the complaint thread, please.

Just start by clicking/tapping this link.

Usually, the casino presents evidence showing that the player gained some advantage by setting up multiple accounts. If we find, however, that no advantage was gained or the evidence declaring that the same person was behind several accounts is poor, we will advise the casino to reconsider the approach.

If you are in, use the link I mentioned earlier, please.

I posted all that including sent copies of emails to the grand fortune site pic ect i sent in to casino guru and my post anf everything got deleted by one of your co worker with no explaintion or anything s

Hello,

what I can see in our system is that you put a forbidden promo link to post with no other value. This is not what I was asking you for 🙂.

Try again, please.

Submit a complaint then, what was deleted, was just a promo kind of post.