Næh, de gik lige, du har (indrømme) problemer, så vi lukkede dig ned. Og du skal vide, at du står til at tabe, og tilbagetrækning annulleres for at levere dokumenter.
(Ja, jeg ved godt, at det var urealistisk for en refusion, men det skader aldrig at prøve. De bliver i hvert fald ikke betalt for at give penge tilbage eller pleje.)
Hvilket stadig er mærkeligt, fordi du ser folk have succes med at trække sig selv uden bekræftelse (i hvert fald i starten). Og de får dig til at hæve på samme måde, som du indbetaler... hvilket var et rigtig besvær, fordi den metode, jeg indsatte, ville de ikke lade mig hæve til (fordi det ikke er en mulighed, så hvorfor overhovedet have det som en mulighed for at indbetale) så jeg var nødt til at indbetale fra en anden kilde, hvilket gjorde, at jeg også skulle bekræfte der.
Men ja, de forsøgte ikke engang at forklare, hvorfor de ikke bekræftede hele den tid. Bare standard ordspil. Selvom jeg ikke synes, det er meget at komme efter.
"Kære spiller,
Tak fordi du kontaktede os!
Vi vil gerne informere dig om, at din konto blev lukket på grund af hasardspilrelaterede problemer.
Vi informerer dig venligst om, at i henhold til vores vilkår og betingelser:
https://20bet.com/information/terms-and-conditions
"Spilleren er opmærksom på det faktum, at spil på hjemmesiden kan føre til at tabe penge. Selskabet er ikke ansvarlig for eventuelle økonomiske skader som følge af brugen af hjemmesiden."
Med hensyn til anmodningen om udbetaling, vil vi gerne informere dig om, at kontoen skal være verificeret før behandling af udbetalingsanmodningen, og som vi kan se, blev din anmodning om udbetaling annulleret med en anmodning om dokumenter for at kunne bestå verifikationen.
Derfor vil vi gerne informere dig om, at din anmodning om tilbagebetaling blev afvist, beslutningen er endelig og ikke er genstand for yderligere overvejelser.
Med venlig hilsen,
Casino Support Team
"
Nah, they just went you have (admit to) issues so we shutting you down. And you should know that you stand to lose and withdrawal cancelled to provide documents.
(Yes, I know it was unrealistic for a refund, but never hurts to try. They don't get paid to give money back or care, anyways.)
Which is still odd because you see people having success withdrawing even without verification (at least at the start). And they make you withdraw the same way you deposit... which was a real hassle because well the method I deposited they wouldn't let me withdraw to (because it's not an option, so why even have that as an option to deposit) so I had to deposit from another source which made me have to verify there too.
But ya, they didn't even attempt to explain why they didn't verify all that time. Just standard wordplay. Though I don't think it's much to get at.
" Dear Player,
Thank you for contacting us!
We would like to kindly inform you that your account was closed due to Gambling related issues.
We kindly inform you that according to our Terms and Conditions:
https://20bet.com/information/terms-and-conditions
"The player is aware of the fact that gambling on the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website."
Regarding the withdrawal request, we would like to kindly inform you that the account must be verified prior to processing the withdrawal request and as we can see your withdrawal request was canceled with a request for documents in order to pass verification.
Therefore, we would like to kindly inform you that your refund request was declined, the decision is final and isn't subjected to any further considerations.
Best regards,
Casino Support Team
"