3 dage siden
Hvis du vil diskutere noget i relation til 21k Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
21k Casino – generel debat
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3 dage siden
Hi Daniel, could you help me, I made a withdrawal request more than 48 hours ago, I contacted the chat, they wrote to me that requests are usually processed within 24 hours. I asked several times within what period I should expect the request to be processed, I do not receive any specific answer, besides, I have been waiting for the request to be processed for more than 12 hours, since according to them it was marked with high priority.
2 dage siden
Hi there, I imagine this will not be very convenient, but the way you presented it has been a few days' delay. which indeed needs a casino to resolve that in the first place. May I know whether your account has been fully verified earlier or whether the KYC is not yet necessary?
I empathize with you and agree the casino should provide concrete information, yet the truth is that delay also means more time for providing those concrete updates.
2 dage siden
Hello, according to them, the verification was completed within an hour of submitting the withdrawal request. Today, 72 hours later, I have not received any substantiated response from them. I have nly this unserious answer by them: "I completely understand, but unfortunately, we cannot speed up the withdrawal process. We just need to wait until it is fully completed"
23 timer siden
Then all you have to do is wait. Unfortunately, delays at casinos are common; sometimes the payment method is to blame. So can you tell me which one you used? 🙂
22 timer siden
i have deposited with Apple pay, but this method wasn't available for withdraw, i choosed bank transfer SEPA.
20 timer siden
So, if I see it right, bank transfers can take up to 5 days. 🙂
But even if it will be longer, just hang in there. We give casinos 14 days to resolve situations like this one.
If they fail, we will try to help you.
20 timer siden
Ok, thank you, i am waiting 5 days for now.
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