29Black Casino – generel debat

Hvis du vil diskutere noget i relation til 29Black Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg besluttede mig for at prøve dette casino, som jeg plejer med mange andre, og startede med et lille beløb. Med en indbetaling på 150 vandt jeg over 600. Jeg har forsøgt at hæve i over en uge, og verifikationsprocessen er utrolig kedelig. De beder om et dokument via e-mail hver anden dag. Det virker sandsynligt, at de ikke vil udbetale, ligesom mange andre. Min anbefaling er at holde sig væk fra dem, hvis du vil undgå stress.

Hi, I'm sorry to hear that the verification process keeps getting delayed. What documents has the casino already accepted? What did you send them last?

Unfortunately, you won't be able to withdraw your money until this verification is complete, so I'd try to get it finished. If that doesn't work, file a complaint. 

Først indsendte jeg begge sider af mit ID-kort, derefter anmodede jeg om en hævning, og de bad om en forsyningsregning som bevis for bopæl (som jeg delte). To dage senere afviste de betalingen og bad om en selfie med mit ID-kort (som jeg delte). To dage efter annullerede de betalingen igen og bad om en selfie med en kode, de havde sendt mig (som jeg delte). De fortalte mig, at min konto var bekræftet, men at hvis de ønskede det, kunne de bede om flere dokumenter. Jeg ved ikke, hvad de ellers kan bede om. Alt relateret til kontoen er blevet delt tydeligt og hurtigt. Indtil videre er min hævning stadig afventende, og det er over en uge siden, jeg begyndte at håndtere dette problem.

If they told you that you've been verified, then I guess that should be taken care of for now. The casino can always ask for additional documents or verify you again later, but I believe you'll be in the clear for now.

Now I'd wait to see how the withdrawal goes and what happens next. Which payment method did you choose? 

Hej, vælg den samme metode, som jeg brugte til indbetalingen, som er USDT TRC20. I går kontaktede jeg support via chat, og de fortalte mig, at det tager 24 timer, men det er allerede gået 48. Vi må se, hvad der sker.

Sure, let's wait and see how things turn out. I'm sure it's only a matter of time before you get the money. I hope it won't be too long. 🙂

I dag skrev jeg til chatten, og de fortalte mig, at det kunne være 5 dage, men de bliver ved med at forlænge den.

I didn't think it would take this long with this payment method. But I'd like to add that we give casinos 14 days to resolve the issue, and if the casino hasn't sent the money by then, you can come to us and we'll try to help.

We'll see what happens this week, and I believe you'll get your money.

I was accused of holding multiple accounts at this casino, and my accounts were closed.

CasinoGuru claims to have received conclusive evidence of this from the casino, but

the internet service provider, the licensing authority, and the court have all reported that no such evidence was found.

Furthermore, despite my repeated requests for evidence from the casino, they continue to refuse to provide it.

Since Casino Guru has not made this "conclusive evidence" public anywhere, the lawsuit is at a standstill, which is causing problems.

If it really is conclusive evidence, why does the casino refuse to submit it to the internet service provider or the licensing authority, yet only provide it to Casino Guru?

Hello, I understand the confusion; it's the usual matter included in similar situations, and again, I understand that for players it is not very pleasing. The thing is that casinos generally do not share evidence of such rule breaches with associate accounts; public sharing is completely out of the question simply because the nature of those complaints is related to overall account security, and if shared, may help fraudsters be more than one step ahead of casinos' technical solutions.

So, despite how it may sound, we are not allowed by the casinos to show related proofs, not even with the players in question.

There is always more than one perspective and we have to keep our possibility to get those personal details from the casino, atop, for example, your request; otherwise, we could not investigate future complaints submitted by fellow players.

I personally see no reason why a casino would share something like this information with an internet service provider, but I respect your opinion on this. However, if the casino refuses to provide the same findings to its own licensing provider, though, I guess the operator should explain that to the licensing authority in the first place. At this point I agree it looks weird, but on the other hand, that's between the casino and the licensing body.