AllSpins Casino – generel debat

Hvis du vil diskutere noget i relation til AllSpins Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg ville bare fortælle dig, at kasinoet accepterer spillere fra Østrig

Hello!

Thank you very much for this information. I'll forward that on check immediately. Just to be precise, does it mean you were able to register from Austria? In any case, any additional updates are more than welcome. 😉

I want to warn players about Allspins Casino (Fortuna Games N.V).

They falsely closed my account on the below term. When I pointed out they were wrong and sent them my proof of address they were rude on chat and just kept forwarding the same copy and paste email.

"2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Aruba, Australia, Austria, Bahamas, Benin, Bonaire, Cameroon, Central African Republic, Chad, Congo, the Democratic Republic of the, Cote d'Ivoire, Crimea, Cuba, Curacao, Donetsk National republic (DNR), Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Korea, Democratic People's Republic of, Kuwait, Lebanon, Liberia, Libya, Luhansk National Republic (LNR), Mali, Myanmar, Netherlands, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syrian Arab Republic, Togo, U.S.A. or the U.S.A. dependencies, Uganda, United Kingdom., Venezuela, Yemen, Zimbabwe. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion."

They will no doubt try this to a player in future if and when a player hits huge money.

Stay AWAY!

So, do I understand correctly that they closed your account because you were playing from Luxembourg?

According to our information, players from your country are allowed.🤔

Did they give you any other explanation for that?

I would like to suggest you file a complaint here so our team can have a deeper look into all this and hopefully find a solution. What do you say? Here's the link where you can submit the complaint.

Dear Chazzagould,

Thank you for your feedback regarding your experience with Allspins Casino. We sincerely regret any frustration or inconvenience this situation may have caused.

We want to clarify the circumstances surrounding the closure of your account. According to our Terms and Conditions, specifically clause 2.7 residents or citizens of certain countries, including the United Kingdom, are not permitted to register on our website or use our services. This measure is in place to comply with various international regulations and ensure responsible gaming practices.

Upon review, it was determined that your account was in violation of this policy. Consequently, we initiated the process to close your account. We want to assure you that all your withdrawal requests were processed and paid out in full before your account was closed. Confirmation emails regarding these transactions were sent to the email address associated with your account.

We apologize if our communication during this process came across as impersonal or rude. Our intention is always to provide clear and consistent information to all our customers. We will address this internally to improve our customer service experience.

We understand how important it is to maintain trust and transparency. If you require any further clarification or assistance, please do not hesitate to reach out to our customer support team. We are here to help.

Thank you for your understanding and cooperation.

Best regards,

Allspins Team!

As explained to you in detail.

I am a resident of Ireland. As per my proof of address.

My ID was an Irish and UK passport. Being born in a country does not mean you are a resident of that country.

This response is amateurish.

Also,

To point out. Evidenced in my email above. Your terms stated ‘residents’. You have added the word ‘citizen’.

Citizen is also different to citizenship.

Again, you have no idea what you are doing.

I apologize for interrupting, but I would like to let you know that the casino representative can be reached by using the reply button. Just thought it might be useful.

Sincerely, I am curious to see the response to your viewpoint.

Du bør under ingen omstændigheder spille på allespins. Jeg var faktisk ret glad indtil i går, men siden i dag er jeg blevet bannet af uspecificerede årsager. Jeg var VIP-kunde, og jeg er chokeret over, hvordan de behandler langhårede kunder.

Jeg var VIP-kunde hos allspin og kunne spille indtil i går, men i dag er jeg banned uden at give nogen grund. Spil ikke på dette casino under nogen omstændigheder.

Did they explain the situation to you, though?

What is the reason for doing so?

Nej, casinoet henviser til sine vilkår og betingelser, at du ikke behøver at give en grund til at lukke din konto

Dear CasinoGuru and Michi10,

Thank you very much for your message and for bringing this matter to our attention.

We would like to take this opportunity to kindly clarify that if an account has been closed, it is because the decision was made in line with our Terms of Use and internal procedures. As stated in Section 14.5 of our Terms, AllSpins reserves the right to close any account at any time. When such a decision is made, a written notice is sent using the contact details provided in the player's account.

Additionally, we would like to respectfully highlight that if the closure was related to responsible gaming concerns - such as a reported issue with gambling, loss of self-control, or a self-exclusion request - then, in accordance with Section 7.5 of our policy, the player is not permitted to access or create accounts on any of our partner sites listed under our licensing agreement. This policy is in place as a protective measure, prioritizing the health and well-being of the player.

If further clarification is needed, please do not hesitate to reach out to us.

With kind regards and best wishes,

AllSpins Casino

Hvilken dum grund, jeg har ikke et spilleproblem, jeg spiller ikke hver dag, kig ind i dit system.

Ludomani opstår, når spil dominerer en persons liv, og de ikke kan stoppe. Spilleadfærden er vedvarende og fortsætter på trods af negative konsekvenser.

Kriterier for ludomani

Tab af kontrol over spilletid, frekvens og indsatsniveau

At prioritere spillet frem for andre aktiviteter

Fortsæt trods negative konsekvenser

Undertrykkelse af problemer gennem spil

Illusion om at kunne styre spillet

Spil som en trøst til problemer med angst, depression og selvværd

Abstinenssymptomer som rastløshed, nervøsitet eller søvnforstyrrelser ved leg er ikke mulige

Konsekvenser af ludomani

Forarmelse, forstyrrede sociale relationer, social isolation, nedsat akademisk præstation, depression, aggressiv adfærd, selvmordstanker.

Jeg ejer et firma, tager mig af min mand og arbejder 18 timer om dagen for at opfylde alle mine forpligtelser. Så din grund til forbuddet er fuldstændig irrelevant, men uanset hvad. Jeg vil alligevel ikke spille med dig igen, og jeg vil også fraråde at bruge dit casino.

Med venlig hilsen

M.

Åh, hvad er navnene på dine partnerwebsteder?

Så jeg kan være sikker på, at jeg aldrig skal beskæftige mig med dem igen. 🤭

It sounds like you had a bad experience at this casino, but unfortunately I couldn't understand what exactly happened there, to tell you the truth.

Could you please try to describe the whole situation?

Do you experience some issues with your withdrawal, perhaps?

When you requested to close the account, was it due to the gambling issues, please?

We will try to help out with the situation if possible, for sure.

I dont know what to do.

Now it seems like my withdraw amount is $750 a week.

Nobody answers my questions. Can you ask them whats going on? How can a casino bring in players and only allow $750 cashout a week?