Anmodning om live chat

Kan et kasino, hvor jeg er selvudelukket, nægte at give mig en kopi af de samtaler, jeg havde med en af ​​deres agenter (som ikke længere arbejder med dem), hvor jeg tydeligt angiver min ludomani?

I believe that if it is needed as evidence, they should provide it, of course.

May I ask if it is needed in some of your complaints here on our website?

Ja det er nødvendigt for klage over rokubet

You know the casino can refuse anything.

The point is whether the explanation provided makes sense or whether they just don't want to cooperate in general.

Some casinos even say they can't provide chat transcripts; in some cases it is really a sort of platform issue, especially if your account is already closed and the person has left the company.

It is sad you did not capture a screenshot. 🙁

Og faktisk fortæller de mig, at de ikke kan give mig udskrifterne, de nægter at give mig dem, fordi der er beviser imod dem, så der er slet ikke noget, jeg kan gøre?

I understand the casino said they can't provide the transcript. I believe I already added another insight to it.

As far as I can see, you are convinced the casino refuses instead of technically not being able to provide it. Ok, I have no reason to oppose your opinion.

To form my own though, could you tell me how exactly you were told that the transcript is not available?

In any case, I don't think there is much you can do.

Out of curiosity, I spotted many recently opened complaints, and all seem to be related to the same matter. Is that so? Well, every time you intend to self-exclude in a casino, always capture a screenshot of your formal request, especially if you mention gambling issues.

Så kasinoet indvilligede i starten i at give mig samtalerne, endda at sende mig nogle skærmbilleder, men efter at have set den belastende del ændrede de deres historie og fortalte mig, at de ikke længere kunne give mig chattene, så jeg sender dig skærmbillederne.

I don't see you have any pending complaints against Rokubet, though.

So, whom would you like to send the screenshots as you said, please? Or am I missing something here?

Really? That's a very intriguing course of events. Has the casino employee told you so?

Please ensure the screenshots will be provided to the complaint handler.

May I finally know which casino we are talking about, please? Just in case you could use a direct link to the proper complaint. Might certainly be handy.

Desværre accepterede du ikke min klage for datoerne, vi taler om Rokubet casinoet

Okay, now I understand.

I can see that your complaint was rejected due to the fact that it was an old case, and unfortunately our team wouldn't be able to intervene now.

I'm really sorry that we couldn't be of any help with this casino anymore.

Hi there, urgent matter at hand. Need help please

Hello, I see. Well, let's start with explaining the nature of this urgent matter, please. We can then discuss possible options.

My gift card doesnt work. It's not found on the "GOGIFT CARD" company system. So how do I claim it.

I find this so frustrating, when first I have to wait two weeks to receive my prize, now when I receive the information to claim it. Then this happens.

I asked Juraj what is that and what to do in this situation.

When he answers me, I will get back to you.

Please, thank you.

I received a reply from Juraj.

He asked you to check whether you accidentally entered or copied a space before or after the PIN. It is a simple thing, but it can happen.

He also said that he tested the voucher and the information you sent, and everything worked normally on his end.

So please check whether there might be an extra space before or after the PIN when you copy and paste it. That could be causing the issue.🙂

Hi there, I went back and did what you told me to do. Thank you so much. It works. Again, thank you for the gift. No matter the odds in life. Still love this platform.

Great! 🙂

Now you can enjoy your voucher. 🙂

Hi good afternoon !! My name its jonathan can you take a look if you can help me with this i tried by to many ways get in touch with casinoguru support, i put three complaintslike 3 years ago. I delete the emails that you sent me cause my complaints get unresolved by casino part. If you can resend me those emails will be great, i need them ! Thank you so much!