Hello everyone. have you ever played with Aussieplay or maybe you guys still play there? i won a bet and want to withdraw my winnings. but the validation there is very scary in my opinion personally. is it just my fear? or maybe they are just scary?
Hello.
You know I would explain what seems to be so scary in the first place. What's wrong?
Are you trying to withdraw your winnings after a single bet? That would scare me... 🙂
Seriously, be more specific, please. People tend to respond when they feel a certain level of understanding.
Yes, I want to withdraw my winnings for the first time. however their kyc procedure really takes a very long time. My account has been approved and validated. however, my withdrawal process also had to experience a very long process. So I'm worried if this is normal
Oh, much better now - thank you.
I can't tell whether your experience is normal or not. I do not know a single detail at the moment.
Let's start with the basics:
When was the verification completed and in what status is the withdrawal now?
When did you submit the withdrawal request, please?
Does the casino communicate with you?
Let me know.
I sent verification details dated 21/7/2003 My account was validated on 26/7/2023..then I made a withdrawal request on the same day 26/7/2023. it's just that when they told me that my account was validated on 26/7/2023 they said withdrawal using the bitcoin method could not be done and I had to change that method. and I already made an order via bitcoin, and to get through it takes 3 working days, you can imagine if I have to replace it again, there will be an additional 3 working days. and it will continue to increase if they still need additional confirmation. what am I wrong if I am very afraid of this thought??
for communication almost 1X24 hours I always ask all this. the answer I got was just being patient and waiting for the related team to send an email. only for 1 email I have to patiently wait a few days.
Thank you!
If you know the Bitcoin withdrawal option is no longer available, what prevents you from using a different one?
I must admit I find it hard to believe crypto isn't available though.
Has the casino advised you further, perhaps?
I have received a win from Aussieplay. and please close my complaint. I apologize for writing here. the reason I write here is because I'm afraid of Aussieplay. and the fact that they really can be trusted. it's just that the process is so time consuming
Awesome! No need to apologize! Your concern sounded understandable - don't worry.
I'm glad it is over, and wish you happiness!
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