Awbit Casino – generel debat (side 2)

jeg foretog en tilbagetrækning for mere end 2 dage siden, og det gik ikke igennem, jeg gjorde det igen, og de annullerede det

And did they explain the reason for rejection to you?

Is your account verified at this casino?

Try to tell us more about this, so we can try to be of any help, please.

Det er allerede løst, der kom en e-mail om, at tilbagetrækningen var godkendt, og at det ville tage mellem 3 og 5 dage, før den var på kontoen

This is good news, indeed.

Surely keep us informed whether you receive the money, please.

I can not pass verification on this site more that week. Support really dead

A lot of fake reviews from accounts which are news.

In reality this is dead casino, which do not make withdraws.

And did they even explain what the issue is?

Did you send all the required documents in the right format and of good quality?

Many times this is the reason for delaying verification, you know. Of course the best way is for the support to let the player know what the issue is and not let the player wait and wait. Right?🤷‍♀️

How do you contact them, if I may? Live support or by email?

Hej, jeg forstår, hvad brugeren før mig mener, jeg har med succes hævet penge her, flere gange [uden problemer], så blev jeg bedt om at verificere mig selv, hvilket jeg også lykkedes med. For 2 dage siden foretog jeg en hævning på €900, intet skete, nu kommer det mærkelige... 2 dage senere foretog jeg en hævning på €50 som en test, og dette blev derefter behandlet og sendt til min kryptopung... Så Jeg er ærlig talt meget forvirret.

Hello,

Thank you very much for your help. Do I have this right—you have not been informed or given an explanation either?

I wonder if the fact that you are both from Germany is a coincidence. In any case, I believe at this point it is super important to try to get in touch with the support. Have you tried, please?

Hej Radka, jeg tror det er en tilfældighed, jeg forsøgte at kontakte support, men uden held, men i går kunne jeg få fat i nogen kort, men han holdt pludselig op med at svare... han fortalte mig, at noget stadig mangler at blive verificeret, nemlig "kilde til velstand". Jeg kunne bekræfte det uden problemer, men hvis jeg ikke får hjælp og/eller svar, kan jeg ikke gøre noget...

Jeg synes, det er en skam, for jeg ser et stort potentiale i dette casino

So, may I ask if they asked you to send the required document already?

Jeg spurgte via live chat, hvorfor min betaling var blevet annulleret, så fortalte de mig, at et dokument manglede, men jeg kan ikke uploade dette dokument til min profil, jeg sendte det derefter via e-mail, og stadig intet svar, det synes jeg er yderst uheldigt

Yeah, I get your point.

Why couldn't you upload it to your profile? Is there that option, though, and did you ask the support about it?

Der er plads til at uploade, og det kaldes "AML Documents", men når du prøver at uploade noget, virker det ikke

Hey! I have the same problem with Awbit Casino.

I made a 5000 euro withdrawal. The casino asked me to confirm my account and I sent all the necessary documents: proof of address (my electricity bill), proof of income, evidence of my deposit at the casino, a passport photo, and my biometric data. However, the website shows that I haven't sent some of the documents. I can't seem to resubmit them through the website.

I sent all my documents to the Casino again with email. They haven't responded.

I have also contacted customer support three times by email, but I haven't received any response. The customer support chat is never active when I try to contact them that way. What can I do?

Hej min ven, jeg har præcis det samme problem... ingen hjælp.. og ingen svar

I see. So what the issue is with that? Did the support explain it and fix it, perhaps?

I am sorry that you have to go through this experience as well.

May I ask when you requested the withdrawal, please?

I would surely recommend you file a complaint here, and our team will try to find out what is happening with your verification as soon as possible.

Please follow this link to do so.

Explain to our team what exactly happened, and hopefully we'll be able to get to the bottom of things and resolve the issue.

Hey! Thanks for replying. I made the complaint. It would't let me add screenshots tho. I'll try to add them in this message

Hej det lykkedes mig at kontakte nogen en gang, problemet er at supportpersonen ikke har svaret mig mere, jeg kan ikke uploade nogen dokumenter... det virker ikke... mails bliver heller ikke besvaret