Well, if the casino doesn't respond to us, the complaint will go unresolved, which will negatively affect its rating. That is how it is done with all the complaints, even though you are not interested in it. 🤷♀️
What do you mean exactly that you got a chat agent with the wrong email address, please? I don't fully understand that, you know. 🤔
Jeg har forsøgt at gå ind i chatsamtalen med min egen email adresse....men agenten svarer ikke.....jeg forsøgte med en "opdigtet" forkert adresse så agenten kom straks ind i samtalen....og så gav jeg min egen profil information så agenten lukkede chatten.....
I understand now. Thanks.
It is nothing unusual, to tell you the truth. If the live chat feels somehow disturbed, let's say, they will block the player from using the function. So, that is what happened, I believe.
Not saying is the right thing to do, but sometimes they really have no choice, actually. 🤷♀️
Hvad mener du... "det siges, at spilleren blokerer for brugen af funktionen" og "nogle gange har de virkelig ikke noget andet valg"?
Romi was saying that if the chat is contacted by the same player over and over concerning the same situation without constructive progress, the chat may become restricted to this specific player.
Even the support has its capabilities or limits and needs to address more than one persistent player. So, sometimes, they really have no other choice.
Nu i over 3 uger ... kan ballersbet.com kundeservice ikke kontaktes. Chatten er nede/svarer ikke, casinoet svarer ikke på e-mails. Der er intet svar på min udbetalingsanmodning. Har nogen nogensinde været i stand til at kontakte dette casino?
Well, I see they haven't answered us yet, so I'm curious how it will go on. I see that you can't even reach them and communicate with them, which is sad, but if it's been going on like this for a while, I think it will stay like this. Well, we'll have to wait and see if the complaint is resolved and they get back to us eventually or not at all.
Ja. Jeg har annulleret udbetalingen på 800e, fortsat med at spille, og efter i går er saldoen 1500e, hvorfra en udbetalingsanmodning nu afventer.
...men casinoet reagerer slet ikke, selvom jeg har spurgt om behandlingstiden for udbetalinger siden d. 9. april ... bortset fra chatsvaret, jeg modtog d. 10. april ... "behandlingstid 24 timer"
Jaro, jeg spørger om din mening ... Jeg har haft en udbetalingsanmodning siden 9.4 ... annulleret 2 gange og spillet restbeløbet på 1500e. Og casinoet reagerer slet ikke. Derudover er der 650e, som casinoet ulovligt har tilbageholdt. Din anmeldelse af casinoet er god, "over gennemsnittet", som det fremgår af de dokumenter, jeg sendte, "der er ingen bonuspenge på kontoen", "udbetalingsbeløb", "udbetalingsanmodning modtaget og godkendt".
It's been a long time waiting for the money that's for sure. But I have to point out that if a player cancels a withdrawal, it is a mistake. In every casino, by entering the withdrawal again, the processing time is calculated all over again.
So if you know that you wait in a casino for two weeks for money and nothing happens, it's not quite right, I just want to say that cancelling will make it even longer. The fact that the casino will tell you that the processing time is 24 hours is probably not entirely true, but it may not depend on them if the withdrawals are also processed by a third party payment provider.
I would definitely not do anything now and try to wait for the money, because if you do it again, it might just get worse and you might not have a luck to win the second time around.
So please take care and I firmly believe that it will be sorted out soon.
Situationen ville falde til ro, hvis ballersbet.com overhovedet ville svare med noget. Selv hvis svaret er, at behandlingstiden er 14 dage, vil jeg være tilfreds med det og vente ... men ingen information. Det er overraskende, at casinoet markedsføres som 24/7 kundesupport, hurtige betalinger ... osv.
I agree, and I would be glad if they would comment on the complaint. But I don't really know how it will be, and I wouldn't want to mislead you. I know this is what I've probably said many times before, but we'll have to wait and see how it develops.
Advarsel, undgå ballersbet.com casino! Casinoet bedrog 2150 euro. Systemet tillod mig at foretage en udbetalingsanmodning, som blev godkendt. Casinoet ændrede den udbetaling, jeg allerede havde satset én gang, som jeg annullerede... til bonuspenge med forbehold for omsætning. Saldoen før udbetalingen blev annulleret på 0,06 euro. Casinoet kunne ikke kontaktes. Til gengæld lyver casinoet for guruen, som guruen stadig "slugte"....tilsyneladende får guruen gratis spins til gengæld og hæver sin rating/sikkerhedsindeks til "høj"....SVINDLER
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