Beef Casino – generel debat

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Jeg har hævet €4.000 siden den 25. august. Ifølge casinoet blev det udbetalt; ifølge min bank blev det ikke. Hvem skal jeg tro på? Det burde være indlysende. Indtil videre har kommunikationen med casinoet været okay, men slet ikke nyttig. Korte, korte svar, der henviser mig til min bank. Ellers bekræfter de kun, at betalingen er foretaget, hvilket modsiger en tidligere e-mail, der oplyste, at der var et teknisk problem med betalingen. Indtil videre har jeg ventet på mine penge i over en måned uden et glimt af håb. Min konto er verificeret osv. Pengene blev indsat uden en bonus. Så snart mine penge ankommer, hvilket jeg i øjeblikket tvivler på, vil jeg aldrig sætte min fod på dette "casino" igen. Anbefaling: 0/10

Over a month is a long time to wait for €4,000, especially when the casino says it has paid but your bank cannot locate the money.

Have they provided an actual payment confirmation with a transaction reference, date and recipient details, or only stated that the withdrawal was paid? That confirmation could help your bank trace the transfer. The casino should also clarify whether the technical problem mentioned in its earlier email was resolved and whether the payment was sent again.

This has already exceeded the 14-day processing period we generally allow. Have you submitted a complaint through our Complaint Resolution Center? The conflicting messages and the missing payment are worth examining, rather than leaving you going back and forth between the casino and your bank.

Jeg har modtaget to skærmbilleder, der viser dato, beløb og referencenummer. Ifølge min bank er der dog ikke modtaget nogen betalinger. Derfor skal afsenderen undersøge, hvad der præcist gik galt. Jeg antager, at disse kun er bekræftelser på, at betalingsordren blev iværksat, ikke selve betalingen. Jeg har ikke indgivet en klage endnu. Hvem ved, om det vil hjælpe, men jeg vil prøve. Som jeg ser det, nægter de simpelthen at refundere mine penge, før jeg mister interessen for at klage og stille spørgsmål.

The screenshots show two €2,000 withdrawals marked as "Paid," but that status alone doesn’t establish that the money reached your bank. Since your bank says neither payment arrived, the casino needs to have its bank or payment provider trace both transfers and explain the result.

Your interpretation is possible, although we can’t determine from these screenshots whether the transfers were merely initiated, failed, or returned. That also needs clarifying alongside their earlier explanation about a technical problem.

After more than a month, submitting a formal complaint is a reasonable next step. We can’t guarantee the outcome, but our team can assess the records and try to obtain a concrete explanation. I understand why you’re frustrated with being sent back to your bank without a resolution.

Som yderligere information burde dette casino have en rating på 1. Eller endnu bedre, det burde lukkes ned. Jeg har sendt feedback til min bank igen, hvor jeg siger, at der ikke er nogen betaling, og at de ikke kan verificere noget, fordi kun den oprindelige betalingsudbyder kan. Ifølge casinoet skal jeg tjekke med min bank igen 🤣🤦🏻‍♂️. Da jeg anmodede om betalingsoplysninger og bekræftelse, fik jeg svaret, at de ikke kunne deles på grund af virksomhedens politik, hahahaha. Det indeholder kun mine egne data... men under alle omstændigheder, sikke et kæmpe svindelcasino. 0/0

Being sent back to your bank again, while the casino refuses to provide further payment details, leaves you stuck in the same loop. Their reference to company policy doesn’t explain where the €4,000 went or resolve the missing transfers.

If they cannot share the complete payment records with you, they should still ask their payment provider to investigate both transfers and communicate the result. Simply repeating that the money was paid doesn’t address your bank’s response.

Keep this latest exchange and your bank’s written confirmation for the complaint we discussed. As for the rating, your experience is relevant, but any change needs to follow an assessment of the evidence and the outcome of the dispute.

Casinoet har gentagne gange bekræftet over for mig, at betalingsudbyderen har behandlet betalingerne. Derfor er jeg ifølge casinoet nødt til at blive ved med at kontakte min bank. Min bank siger, at der ikke er nogen indgående eller modtaget betaling (hvilket jeg kan se på min kontoudtog). Så anmoder casinoet simpelthen om en ny kontoudtog fra min bank, så den samme anmodning sendes til betalingsudbyderen igen ... og så er det altid den samme historie. Til sidst siger de, at der er problemer med betalingerne, og så siger de, at de er blevet sendt. Så siger de, at der ikke er blevet returneret penge, og jeg skal bekræfte igen, at der ikke er modtaget noget ... Det er en virkelig endeløs løkke uden spor eller specifikke fejl, der bliver kommunikeret til mig. Det eneste, der er klart, er, at mine penge ikke er ankommet i over en måned!

Hver gang de beder om en ny udtalelse, starter de så anmeldelsen forfra?

I understand, the latest bank statement seems to lead to another round of the same replies, without explaining what happened to either transfer.

An updated statement can help confirm that the money still hasn’t arrived, but the casino should explain what its payment provider actually established from the investigation. Saying that the payments were processed or haven’t been returned still leaves your missing €4,000 unexplained.

Have they given you any investigation reference or a date by which they expect a definite answer? That would at least distinguish an ongoing investigation from simply resending the same request. I understand why your patience is wearing thin after this long.

Nej, intet sagsnummer eller noget. Det er stadig den samme e-mailudveksling og tomme løfter om, at der vil blive taget hånd om det. Indtil videre intet andet end varm luft.

Jeg håber, at klageprocessen for dit system fungerer bedre…

Ja, hvis jeg ønsker yderligere information, skal jeg sende en anden kontoudtog eller bekræftelse fra banken på, at de ikke har nogen udestående betalinger osv., og så kontakter de betalingsudbyderen. Og alt dette uden bevis fra casinoet, ingen kvitteringer for betalingen osv.

I understand why you’re losing confidence after repeatedly providing bank statements without getting a concrete answer about either payment. There’s little value in sending you through the same questions again here.

Our complaint process aims to assess the records and obtain a clear response from the casino, but we can’t guarantee cooperation or recovery of the money. Any further evidence should help establish what happened to the transfers, rather than simply repeat that they were "processed."

I hope the complaint brings some meaningful progress. Please let us know if the casino provides an actual investigation result or either payment finally reaches you.

Det gør jeg. Indtil videre er der ikke sket noget af det. Jeg har kun en skriftlig bekræftelse på, at pengene er sendt, og at jeg skal tjekke med min bank. Så det samme som i næsten to måneder nu... 4000 euro er stadig sporløst forsvundet.

Thank you for the update. Unfortunately, that means you are still exactly where you were before, without the €4,000 and without any traceable information showing where the payments went.

Keep the casino’s written confirmation and add this latest update to your complaint. After almost two months, another generic statement that the money was sent is not enough to explain what happened. Hopefully, our complaint team will be able to obtain something more concrete from the casino or its payment provider.