Hello,
kindly note that to reply properly, the "reply" button (left-pointed arrow) must be used, otherwise the recipient will not be notified about your post.
Sadly, I can only advise you to submit the complaint (click/tap here) but I can't assure you that we will be successful. Some players were paid in the past but some were not.
I'd try to find a more decent casino.
Jeg har også hævninger fra min konto for store beløb, men jeg har ikke foretaget en eneste hævning, det samme som dig!
Bortset fra det skylder de mig 2 Gold Free Spins Beemboxes fra VIP-bonussen og en gevinst på €100 fra den månedlige Lunar Tournament. Alle mine e-mails ignoreres, og chatten er ikke tilgængelig på noget tidspunkt af dagen!
Thanks for your help!
I just submitted a complaint, I hope I did it correctly!
Hello,
the complaint seems correct, I really hope we would be able to help.
I just noted that you missed the part you posted here on the forum:
"I also have withdrawals from my account for large amounts but I haven't made a single withdrawal, same as you!"
I got the impression that you could not recognize those withdrawals and have not received any funds. Seems I was wrong, wasn't I?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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