Berriez Casino – generel debat

Hvis du vil diskutere noget i relation til Berriez Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Tilsyneladende accepterer den dog spillere fra Finland?

From what I can see on our website, this casino doesn’t accept players from Finland.

Why do you ask?

Da jeg spillede på denne side, og jeg er fra Finland, er det derfor jeg spørger, hvordan det var muligt.

Jeg spillede faktisk på denne side, og jeg bor i Finland. Hvordan er det muligt?

Well, that’s a good question. Some casinos may still allow players from restricted countries to complete the registration process, so being able to create an account doesn’t necessarily mean that your country is accepted.

When you registered, what information did you have to provide? For example, did you have to select your country of residence during registration?

And did you check the casino’s Restricted Countries section in the Terms and Conditions before creating the account?

That’s quite important. If you haven’t been checking this so far, I’d definitely recommend doing it before registering at any casino in the future. Otherwise, you could run into problems later, especially when verification or a withdrawal comes up.

Jeg registrerede mig ved hjælp af trumo-tjenesten og foretog også indbetalinger på samme måde, dvs. betal-og-spil-stil. Der var ingen spørgsmål om, hvilket land jeg kom fra. Jeg tabte en del penge der og led af ludomani, det er derfor, jeg spørger.

I’m not very familiar with this platform, so I can’t really comment on how it works.

But since you mentioned that you’re struggling with gambling addiction, did you clearly tell the casino about that as well?

Jeg fortalte dem, hvornår jeg havde mistet mine penge. Jeg bad også om at få mine indskud tilbage med henvisning til min ludomani, men de nægtede.

The important thing here is to distinguish between two different situations.

It’s always very unfortunate when someone is struggling with gambling addiction, and neither we nor the casino should take that lightly. However, if a player deposits, loses the money, and only afterwards informs the casino about a gambling problem and asks for a refund, that’s generally not how responsible gambling refunds work.

The casino needs to be informed about the gambling problem or self-exclusion request while there is still an opportunity for them to act. If the casino is clearly informed and then fails to self-exclude the player or allows further gambling despite that request, that is a different situation and something our complaint team may be able to look into.

But if the casino only learned about the gambling problem after the losses had already occurred, unfortunately, that is not something we would normally be able to help recover through a complaint.

Ja, det forstår jeg. Det eneste, der virkelig fangede mit øje, var, at de ifølge jeres hjemmeside ikke accepterer spillere fra Finland, så derfor tjekkede jeg dette.

Alright, there’s been a bit of a twist here.

I tried to look into what you mentioned and find out how it was possible for a player from Finland to register when our website showed that Finnish players weren’t accepted. Normally, when you use Casino Guru from your country, you shouldn’t be shown casinos where players from that country cannot register, so I wanted to understand what was going on.

It turns out that we had incorrect information on our side, which should now be fixed. Players from Finland can actually play at this casino, as it uses the Pay and Play system. So in a way, you helped us spot and correct the issue, and we definitely appreciate that.

As for responsible gambling, please be as careful as possible and make use of all the available tools that can help you prevent yourself from continuing to gamble.

Nå, lad os få den sag på plads samtidig.