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I am sorry to hear that. From the way you describe it, I assume you experienced this situation yourself.
So, the casino promised that you would receive a refund because they reopened your account without your knowledge or consent.
You also mentioned that they are not responding to any of your emails. I noticed that you opened a complaint before about this on our website as well, but I am not sure whether it has already been resolved or if it is still ongoing as you marked it as - resolved. Could you clarify that for me?
This casino is fake ...l wait one week waiting to my money to come my acound but l dont get yet.when l ask custumers service they just say wait wait and we are trustful casino bla bla..dont trust this casino they dont pay... they try do this for u cencel money and play egain.. l wil put reklam everwhere about berscore
I understand why you're frustrated, especially when support keeps telling you to wait without giving you any clear reason for the delay.
One week is already unpleasant, but at this stage I would still give the casino a little more time, especially if the withdrawal is still active and hasn't been rejected.
Is your account fully verified, and did the casino tell you whether any additional checks are still needed?
If your goal is to withdraw the money, I would also avoid cancelling the withdrawal and playing with the balance again. If the delay reaches around 14 days without any meaningful explanation or progress, then it would make sense to consider submitting a complaint with us.
Ikke sandt!!!! De lyver!!!! Indbetaling og udbetaling kommer ikke endnu om en uge!!!! Se på oplysningerne, der siger, at betalingen skal ske inden for 1-3 dage!!! Ved du hvad!! Vi er ikke børn eller uartige!!! Casinoet vil ikke betale, de vil have kunden til at annullere udbetalingen og spille alle pengene!!!! Der er ingen chance for, at der også er en anden fyr!!! En udbetaling på 500 euro tager 2 uger, og der er stadig ingen chance for, at du kan annullere udbetalingen!!! Det betyder, at pengene ikke er ugyldige!!! Hvis annullering stadig er mulig!! Falsk casino, vi laver en stor reklame, kokl finsk.
I understand your frustration, especially if the casino itself states that payments should normally take 1–3 days and you've already been waiting for around a week.
In that situation, I think it's reasonable to expect a clearer explanation from support about what is causing the delay rather than simply being told to keep waiting.
At the same time, I wouldn't automatically conclude that the casino is deliberately delaying withdrawals so players will cancel them and gamble the money. The fact that a withdrawal can still be cancelled doesn't by itself prove that.
If your goal is to receive the money, I would definitely avoid cancelling the withdrawal and playing with the balance again.
For now, keep screenshots of the stated processing time and all communication with support. If the withdrawal reaches around 14 days without being processed or without a meaningful explanation, then I would recommend submitting a complaint with us so the situation can be looked into more closely.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
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