Jeg forstår, at du føler dig skuffet.
Alligevel er vi ikke her for at blackliste kasinoer i første omgang. I stedet holder vi dem synlige med alle advarsler, for at give spillerne en chance for at undgå dem. Selv din uafklarede klage spillede sin rolle i processen med at sænke vurderingen. Vi sigter efter at informere, ikke gemme os.
Tillad mig at sige, at indtil videre har der kun været indsendt 3 klager mod dette casino via vores hjemmeside, og for begge to uafklarede klager var vurderingen lavere i forhold til problemets alvor.
Jeg er enig i, at det ikke hjælper dig nu. Men det kan hjælpe andre, da begge klager er frit tilgængelige og synlige på hovedsiden. Så alle, der ønsker at undersøge casinoet, vil finde dem alle.
Jeg er ked af, at vi ikke kunne hjælpe dig.
I understand you feel disappointed.
Yet we are not here to blacklist casinos in the first place. Instead, we keep them visible with all warnings, in order to give players a chance to avoid them. Even your unresolved complaint played its part in the process of lowering the rating. We aim to inform, not hide.
Allow me to say that so far, there have been just 3 complaints submitted against this casino through our website, and per both two unresolved complaints the rating was lower according to the severity of the issue.
I agree it won't help you now. But it may help others since both complaints are freely accessible and visible on the main page. So, everyone who wants to investigate the casino will find all of them.
I'm sorry we could not help you.
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