Betalingsproblemer

Hej, jeg har dette problem, jeg har ventet i 1 uge på, at de skulle godkende betalingen på 1700 euro, men jeg forstår ikke, hvordan man gør det, da live chat-tjenesten er smertefuld. Jeg er i Italien, har nogen formået at finde ud af, hvordan man får betalt? Min anmodning er på postapay med iban-kode vedhæftet. Hvordan gør jeg det?

Hello,

Has your account been fully verified yet, please? More importantly, what makes you think you have to approve anything, please? The casino approves the withdrawal after the successful verification, do you struggle with some documents?

In which casino did this issue arise, please?

Kære supportteam,

Jeg anmodede om en udbetaling på €1.300 den 5. juni 2025. Dette er stadig synligt under "Aktiv udbetaling", men jeg har ikke modtaget pengene endnu.

Jeg har allerede:

• uploadede alle anmodede dokumenter (ID, kontoudtog)

• skrevet flere gange,

• og fik ikke et klart svar.

Gennemgå venligst min anmodning hurtigst muligt. Den vedrører:

Hello, first it would be good to say what casino the situation refers to?

Regarding the fact that you don't have money, you made a withdrawal just a few days ago. Weekends don't usually count as processing time, so basically you haven't been waiting long at all. 

They have also asked for documents and until the verification process passes, you won't get the money. 

So try to be patient and keep us updated on how things are going.