BetBoom Casino – generel debat (side 2)

Have you contacted the payment provider regarding this as well?

Sometimes it is really not on the casino's site, actually.

Har I nogen rabatkoder til Betboom? Til casinoet?

I already replied to you in another thread. So I won't repeat myself.

It's a shame that the casino doesn't have an active representative on the forum, maybe you would get more information.😕

Jeg registrerede mig hos BetBoom, indbetalte 300 pesos, tog 100% bonussen og vandt 2.251,35 pesos. Pengene forsvandt med det samme, selvom de vises i min historik – jeg har vedhæftet skærmbilleder, logfiler og chatsamtaler med kundeservice.

Okay, so according to what you're saying, you won the money but didn't spend it, right? If you have a gameplay history, I believe we could try to help you if you can't reach an agreement with the casino. 

I looked at what they wrote, but they only mentioned that you won 71.64. It's strange, so I would probably discuss it with our team, who will look into the whole situation. 

What do you think? 

If you're interested, you can find the link to the complaint form here.

Jeg vedhæfter dokumentation: transaktionshistorik, skærmbilleder af min indtjening – to tusinde to hundrede og enoghalvtreds pesos og femogtredive cent – ​​og chatten med deres repræsentant, som nægtede at anerkende saldoen og hævdede, at billedet "ikke er tydeligt", selvom jeg sendte dem flere versioner. Jeg registrerede mig, indbetalte 300 pesos, modtog bonussen og spillede; pengene dukkede op og forsvandt derefter.

Can you please send me the terms and conditions of the bonus you played with?

Keep the evidence, but basically it's the same as what you wrote to me yesterday.

Depending on what kind of bonus it was, I'll be able to tell you more.

Jeg går igennem den samme situation på Betboom. Jeg vandt $22.000 MXN, og jeg kan ikke hæve penge på grund af "mistænkelig aktivitet".

Og jeg var allerede gået på pension før

Does it mean that your account is fully verified?

Have they provided any more details to all this?

Perhaps our complaint team could try to find out more if you'd like. Just let us know if you're thinking about submitting a complaint.

Det er rettet nu, tak.