1 år siden
Hvis du vil diskutere noget i relation til BetBRX Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
BetBRX Casino – generel debat
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1 år siden
Hvordan trækker jeg en klage tilbage
Automatisk oversættelse:
1 år siden
Hello,
Seems that you figured it out on your own 👍.
You should wait a bit:
"Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request."
Stay calm and update us, please.
1 år siden
Safety Index is HIGH, 8,1/10, and I see complaints, we all will lose money there. It was a bit too generous to give 8,1 to a brand new casino, registered in Curacao?
1 år siden
As far as you can see, there was no previous negative experience with them. There was only one approved complaint and that one was resolved. There was no reason to believe there's anything bad about the casino.
1 år siden
And what about NOW? It is almost one month that the casino stopped paying to anybody but you still keep their rating unchanged. There is a problem with your rating system and I think you should react more swiftly to what happens in the real time.
1 år siden
Hello,
Have you noticed the casino has closed?
https://casino.guru/betbrx-casino-review
I would say this is the reason why players can't get their winnings. It's sad, yet, as long as no one else is able to play there, no point in changing the rating to closed casinos.
I agree with you though, we could use any fresh feedback we can get - can you help us with that? Instead of tutoring? 🙂
I mean this feature is available 24/7:
For each casino separately.
Thank you in advance for your kind cooperation! ✨🙌
Redigeret af forfatter 1 år siden
1 år siden
God eftermiddag, jeg har indgivet en klage her på guruen over betbrx hjemmesiden og jeg modtog simpelthen ikke mine gevinster og de blokerede min konto og også flere andre spillere, her sendte jeg alt hvad der var nødvendigt men til sidst fik jeg svaret at guru casino-webstedet ikke gjorde det. Jeg kunne ikke gøre andet, fordi betbrx-webstedet ikke reagerede på klagen, blev jeg informeret om, at webstedet var deaktiveret, men jeg så, at webstedet stadig fungerede. Jeg fandt ud af hjemmesiden gennem guru casino, det er derfor jeg registrerede mig og indbetalte, for her viste det at hjemmesiden var fra total sikkerhed og på betbrx selv er der en annonce for guru casinoet, som ville give mere selvtillid, men det gjorde jeg ikke modtage mine gevinster eller hvad der blev indbetalt, jeg gjorde
alt der blev anmodet om og intet, jeg fik ikke svar fra casinoguruen via e-mail, kun svaret at de ikke kunne gøre andet, jeg synes det er meget mærkeligt fordi de skulle gøre noget fordi jeg kun indsatte på siden fordi jeg troede den var troværdig, og fordi den havde guruens annonce på hjemmesiden. egen hjemmeside, vil jeg gerne vide, om det vil forblive sådan, hvis casinoguruen har en anden måde at hjælpe på, da jeg har prøvet alt, hvad jeg kunne.
Automatisk oversættelse:
1 år siden
Hello, I'm sorry you got yourself into this situation. I noticed that your complaint was closed as unresolved because the casino did not respond. We have no power to force the casino to do so. On the contrary, it has received black points which will be reflected in its saftey index. While I know this is not what players would expect, there is nothing more that can be done unless the casino is interested in cooperating.
However, I noticed that Peter recommended in his complaint that you contact the licensing authority at this email: (info@gaming-curacao.com) and file a complaint here, which might help. Have you tried that yet?
1 år siden
Goddag Jairo, ja, jeg kontaktede Curacao og også Peter informerede om, at jeg ikke modtog noget svar fra Curacao, og hr. Peter svarede mig heller ikke. Tak for din opmærksomhed, jeg afventer dit svar.
Automatisk oversættelse:
1 år siden
Hello.
Well, there is not much we can do for you here on the forum. Kindly give Peter some time. The whole Team is dealing with an incredible amount of complaints.
I'm sorry. You need to wait.
10 måneder siden
Any news on this casino? Did they pay to anybody finally?
10 måneder siden
Hi, why are you asking ? Do you have any money or withdrawal problems in the casino ?
