BetHype Casino – generel debat

Hvis du vil diskutere noget i relation til BetHype Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg anmodede om sletning af min konto for 3 dage siden

Min konto er stadig aktiv

Jeg sendte en e-mail til BetHype support og blev ignoreret.

Jeg kan absolut ikke anbefale dette casino; jeg har aldrig set så ineffektiv og langsom support.

Hi, did you contact them via live chat and email, and despite that, nothing? You didn't get any response at all?

Please let me know.

Hej Jaro, jeg har kontaktet dig via e-mail og live support, men har intet modtaget.

If they haven't contacted you and the casino doesn't close your account, you can register a complaint with us. We will try to help you with your situation. 

Also, if I may know, why you want to delete your account?

Utroligt nok har de stadig ikke lukket min konto.

Jeg vil gerne slette det, fordi jeg ikke bruger det, og jeg modtager e-mails fra siden, men hvis der er en person, der har problemer med spillet, og disse personer ikke sletter konti, er det farligt, og jeg synes, det er ulovligt.

As I said, you can file a complaint with us if you want to close your account and the casino is not helping you. 

Of course, what you are saying could be dangerous, and it certainly cannot be that way. However, if a player says they just want to close their account, the casino can often persuade them to stay with bonuses. It's not the same as when a player says they want to self-exclude or are addicted. These are different things and should be viewed as such.

It also occurred to me that if you receive emails from them, can't you block them in your email so that you don't receive messages from them? 

Jeg har blokeret reklamemails; jeg vil blot have min konto slettet, så mine data fjernes fra jeres database.

Jeg indgiver nu en klage.

I understand, but I would like to add that I don't work for this casino, so they have to do it.

Since you have opened a complaint, I guess we will be able to assist you. If anything changes, feel free to let me know.

Jeg finder det utroligt, at efter Hypebet ikke svarede, satte de ingen bannere på siden. Dette casino respekterer ikke brugernes beslutninger og har ingen politik for ansvarligt spil.

Alt det burde lægges på CasinoGuru.

I'm sorry to hear that. 

As for whether this should be visible, you don't need to worry. The casino has been penalized, and your complaint is visible, along with the fact that the casino didn't respond. I think this can serve as a warning to other players.

With new casinos, it’s pretty hard to tell how they’ll behave, but this certainly isn’t how we’d like things to be handled—or how players would like situations to be resolved. 😕