2 år siden
That's a good news! Thanks for the update 🙂
Betmaster er en fidus! (side 2)
2 år siden
Hello,
That's great! 👍. We are all always happy about every resolved complaint.
Come visit the forum and share your experiences with our community from time to time 😉.
2 år siden
Peace . I made a deposit of 3000 dollars. I played sports games and earned. I wanted to check the reliability of the site so I tried to withdraw money for $100. I saw that it worked at first but a few days later I tried to withdraw $600. Then they started with the extra requests as my friends told. They started asking for strange requests like they mentioned here. They asked for a selfie with their Chet. They asked for a screenshot of the wallet from which I made the deposit. I don't know what it has to do with it, but I sent it anyway. And I'm still waiting for an answer without an answer.
2 år siden
Hello,
I think that unless you withdraw a higher sum, verification is not required, however, if you submit a withdrawal for a higher sum, the verification is triggered.
Just cooperate and provide all the necessary documents, can you do that, please?
What questions do you find so strange, I wonder.
Kindly note you must get verified in order to acquire your winnings. That is inevitable now, the casino must be sure that you deposited and played with your funds and that it was you who played all the time.
2 år siden
Hej, jeg stødte på denne side, tak for det. Jeg har også et problem med betmaster. Kan nogen give mig en god nats søvn, er der nogen her? Mange tak for dit svar
Automatisk oversættelse:
2 år siden
Hej,
hvad kan vi hjælpe med?
Automatisk oversættelse:
2 år siden
Jeg åbnede en konto hos betmaster for omkring 2 måneder siden. Først tabte jeg, men på det seneste er jeg begyndt at klare mig bedre, og jeg har problemer med udvælgelsen. Først og fremmest ville de sende en selfie med en borger, et betalingskort og et billede af chatten, som en anden bruger også skrev i denne tråd. Jeg sendte alt, 2 hævninger lykkedes og alt så ok ud. Sidste kåring fandt sted for 10 dage siden, siden da har alle kåringer været russiske. Når jeg spørger om årsagen, må jeg vente på svar fra den repræsentative afdeling. Den sidste udbetaling, som foregav at være vellykket, nåede ikke min konto, selv efter en uge. Jeg har et billede af al kommunikation, jeg kan sende det evt. Har du et problem med dette firma, de sender pengene, skal jeg vente? Hvor længe? Tak for svar
Automatisk oversættelse:
2 år siden
Hej,
så snart pengene ikke kommer på kontoen, synes jeg det er hensigtsmæssigt at løse klagen. Det er rigtig godt, at du har alt dokumenteret, og det vil helt sikkert gøre klageprocessen nemmere. Jeg kan ikke give dig et konkret svar på hvor pengene er blevet af, eller hvor længe du skal vente, her synes jeg en forklaring fra casinoet er på sin plads.
Klik venligst på dette link , indsend en klage og indsæt straks al relevant kommunikation, skærmbilleder, simpelthen alt hvad du har til din rådighed, og for at du ikke skal beskrive, hvad der skete igen, er du velkommen til at kopiere dit tidligere indlæg ind i introduktionen .
Vores klageteam vil gennemgå alt dette omhyggeligt og forsøge at afklare situationen.
Automatisk oversættelse:
2 år siden
Tak for dit svar, jeg udfylder og sender klagen. Jeg vil lige tilføje, at pengene fra den sidste vellykkede hævning ankom, det er min skyld, så det er OK. De følgende 9 hævningsforsøg blev dog aflyst af dem og jeg venter stadig på en erklæring, jeg holder mig tilbage, jeg vil ikke betale. Så jeg vil udfylde formularen.
Automatisk oversættelse:
2 år siden
Mens jeg udfyldte klagen, stødte jeg på oplysninger om, at udbetaling af gevinster kan tage op til 2 uger. Det tager en uge for mig. Skal jeg stadig prøve at vente, eller sende en klage med det samme og ikke vente? Ved udbetaling fra casinoet tilbyder Betmaster det ikke i første trin, så hvad skal jeg udfylde der? Mange tak for din tid og vilje, og jeg venter på dit svar.
Automatisk oversættelse:
2 år siden
Ja, det er rigtigt, at vi giver kasinoerne 2 uger til fuldt ud at verificere kontoen og udbetale gevinsterne, men i dette tilfælde forlod de roligt klagen, det er muligt, at efter at have overvejet situationen, vil holdet anbefale at vente en lidt længere, men det gør ikke noget. Hvis det ikke er muligt at vælge fra Betmaster-menuen (og jeg indrømmer, at jeg ikke kan komme i tanke om en grund i øjeblikket), så indtast venligst muligheden "ukendt casino" eller noget lignende, den mulighed er mulig der, og så venligst nævne i beskrivelsen af problemet, at det er Betmaster.
Hvis der opstår andre komplikationer, så skriv - vi vil forsøge at rådgive 🙂
Forhåbentlig bliver problemet snart løst.
Automatisk oversættelse:
1 år siden
Hi, I've been trying for a week to make a withdrawal from the account in an amount higher than 150 dollars. I am always answered by email that the request failed. But if I withdraw a relatively small amount like 50 dollars, the withdrawal is accepted. But they let me do it, I think once a day. I contacted their customer service and they replied that there was a problem with the withdrawal process. My question is if there is a problem then what does it matter what amount is involved? But I think they don't want to make the withdrawal to keep the money with them and keep betting until I lose all the money.
1 år siden
Hey. I'm sorry to hear about your situation, but I have to point out that we give the casino 14 days to process the withdrawal.
However, when you asked support and they said they had a problem with the withdrawal process, my question is, have you ever withdrawn a higher amount before or is it just the first time ? Did you also try to ask why you can only withdraw once a day ? Do you withdraw using the same method as you deposit ? Sometimes it's also good to look at the Terms and Conditions to see if there is something written there as well.
I noticed that you have already filed a complaint, so we will have to wait and see how the situation continues. Could you update us if you get any new information, or if you get money from the casino ?
Redigeret af forfatter 1 år siden
1 år siden
Hey . Thank you very much for considering my comment. Regarding the questions above. Yes, I tried to withdraw money from the account and it worked. The most I ever withdrew was $600. But now they want me to withdraw the money in a different way through what is called muchbetter. And the problem is that my country does not support this wallet. But regarding the method of deposit, this is the same method I am trying to withdraw. Through a currency called Cardano with which I also used the deposit.
Below i send the dialog with thim and This is the answer I got from them every time I contacted customer service.
(( Regarding your issue, please note that we understand your frustration with the situation. Unfortunately, at this time, we do not have a specific timetable for when the issue will be resolved. However, we want to assure you that our team is working to help find a solution as soon as possible.
We appreciate your understanding, and hope to resolve the issue as soon as possible.)))
1 år siden
Thank you for your prompt response on this matter.
Dear client, we value your understanding and wish to inform you that, regrettably, we are currently encountering challenges in processing payments through ADA cryptocurrency.
This inconvenience is a result of temporary maintenance being conducted on the payment system's side.
In light of this situation, we strongly recommend the usage of the MuchBetter withdrawal option for your transaction. This method is currently functioning smoothly.
Could you please confirm your agreement with the MuchBetter withdrawal option? This will enable us to proceed with sending the request to our Financial Department for processing.
Your confirmation will greatly assist us in swiftly moving forward with the necessary steps.
1 år siden
I have two problems here. One is that I am not sure that my country supports the muchbetter wallet and the second is that if it does, I am afraid that they will come claiming that I am trying to make a withdrawal from the account using a method different from the method through which I made the deposit and then they will block my account. What do you suggest I do in such a situation?
1 år siden
Hey. In this case, I would recommend double checking with the casino to see if you can use the payment method they suggested, as yours is not currently available. You will at least have proof if they say yes and if they say no, you can try asking for another alternative.
You can also check with support if the MuchBetter wallet is OK in your country. I think they will be able to give you the best advice.
Will you try it ?
Let us know what the casino said.
1 år siden
I will check with muchbetter's customer service if the money can be transferred. I will update them if there is anything new
2
1 år siden
I want to inform you that today I tried to make a transfer of 100 ada. But when I tried to increase the amount again it told me that the transfer failed. Attached are photos from the account.
1 år siden
Hello.
There might even be technical reasons behind the failure, so allow me to repeat Jaro's question: Have you asked the chat operator or support for an explanation?
What have you got, please?
