Betmexico Casino – generel debat

Hvis du vil diskutere noget i relation til Betmexico Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Frygtelig kundeservice, de løser ikke noget. Jeg har haft en spilfejl i over 3 måneder, og de har ikke rettet den. Jeg vandt en bonus og en jackpot, og spillet frøs, og nu lader det mig ikke logge ind. Den giver mig fejl 212, og kundeservice løser ikke problemet.

That sounds very frustrating. Trying to resolve the same issue for more than three months is certainly far too long.

From what I understand, you experienced a glitch in the game and won both a bonus and a jackpot. Has the casino provided any explanation at all? Did it investigate the matter with the game provider or tell you what happened?

If you have evidence documenting the issue, I would recommend that you submit a complaint with us. Our team will review the case and try to help if it falls within our scope and there is something we can do.

Casinoet beder mig bare om at skifte mit Wi-Fi-netværk eller min enhed, men det løser ingenting. Jeg har allerede forklaret dem, at spillet ikke indlæses med noget Wi-Fi-netværk eller nogen enhed; det giver mig bare fejlen.

Og så giver de mig dette for at tjekke mit netværk

Kan du hjælpe mig? Jeg ved ikke, hvordan jeg kontakter spiludbyderen. Udbyderen er Games Global, og spillet er Betty's Big Bonanza. Jeg har allerede prøvet at indgive en klage til dig, men jeg kan ikke skrive i den sektion, hvor jeg beskriver sagen i detaljer.

If you have already tried different devices and different internet connections and the same Error 212 keeps appearing, then simply being told to change your Wi-Fi again doesn’t really move the issue forward.

For a game-related dispute like this, the casino should normally be able to escalate the case to the game provider and check the relevant game records. You shouldn’t need to find a way to contact Games Global yourself just to get the casino to investigate what happened.

Regarding our complaint form, if you cannot type into the field where you are supposed to describe the case, please try opening Casino Guru in an anonymous/incognito browser window and submitting the complaint from there. That usually helps with this kind of issue.

If it still doesn’t work even in incognito mode, let us know and we’ll look at the problem further.

Once you are able to submit the complaint, include the screenshots showing Error 212, the communication with the casino, and, if available, the exact date/time and game or round details connected to the bonus and jackpot. Those details can help our Complaints Team understand what needs to be checked with the casino and provider.

Just make sure any screenshots posted publicly do not show personal or account information.