Betride Casino – generel debat (side 2)

Hmm, and when you click on the proof of address and the proof of debit card, is there nothing to attach?

I can upload documents there but they did not want these documents.

besides I am waiting for video verification, if they verify and ask for other documents I will gladly send them

this is what they requested and this is what I sent them

Okay, let's wait and see if we hear from them. If that's all they wanted so far, I wouldn't send anything else either.

And if they do not respond to you, we'll try to contact the casino.

Hello, my problem is that I want to withdraw money from the site but when I fill everything out I get an error message that everything is not verified with my account and when I go to verify it says "Your account is verified" please help I can't withdraw my money from the site

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Have you tried to contact the support regarding this issue?

It seems like a technical glitch, and only the casino could try to fix it, actually.

If the live chat won't be able to help you out, I found this email support@31bets.com

Try to contact them and let us know how it goes, please.

hi today the same thing again, it's some kind of joke.

I see that they write that they haven't managed to check everything necessary yet so you will have to wait. Probably more can't be done at the moment.

I know it's often not what the players want to feel but patience will be needed and I believe things will get moving soon.

Don't use these guys. Scam artists. Please see below review I published.

I deposited £150 GBP on 09/11/2025. Since that date I have not been able to access my account, I entered my email on the 'reset password' but no email comes through to my email.

I've been onto live chat every day, I've emailled support every day and still they can't sort it. I feel repeatedly gaslit by colleagues who for the nth time keep asking me to describe the issue time and time again and send screenshots time and time again. I'm still waiting for my money back and I've raised complaints too and I STILL can't get into my account, even I've asked for a refund and still they won't tell me whether they will action my request, since the fund are not used.

This is an absolutely incompetent company, they aren't licensed to operate in the UK. I'll be going to my bank and to VISA to get my money back as they are facilitating transaction laundering.

Jeg har aldrig oplevet noget lignende på dette casino før. Før jeg indbetaler på et casino, tjekker jeg altid, hvilke udbetalingsmetoder de tilbyder. Så jeg tænkte ikke over det. I dag ville jeg hæve via bankoverførsel, ligesom jeg indbetalte. Så jeg indtastede mit IBAN-nummer, klikkede på udbetaling, og så dukkede der en besked op, der sagde, at denne metode ikke blev accepteret af min bank. I livechatten fortalte de mig, at min bank tilsyneladende ikke accepterer spillemidler. Hvilket selvfølgelig er nonsens, fordi jeg hæver med denne metode på alle andre casinoer. Jeg har en anden bankkonto, men den blev heller ikke accepteret. Nu fortæller de mig, at jeg skal hæve via kryptovaluta. Jeg ved ingenting om kryptovaluta; jeg ved ikke engang, hvad det er. De vil tvinge mig til at åbne sådan en konto, bare så jeg overhovedet kan hæve. Ellers kan de ikke hjælpe mig. Det er ikke rigtigt. De tilbyder bankoverførsel til udbetalinger, men ingen bank accepteres. Jeg bad dem om at foretage overførslen manuelt, men det vil de heller ikke. Jeg ved ikke, hvad jeg skal gøre for at få mine penge tilbage, så jeg har indgivet en klage her. Hvis jeg havde vidst dette, ville jeg aldrig have indbetalt penge her.

That really doesn't sound right to me. As you said, they should offer withdrawal to the bank account if they have it on their site.

Good that you submitted a complaint. We will try to "push" them to do the right thing, of course.

In the meantime, you should perhaps check with your bank if the casino even tried to send the money there.

What do you think?

Nej, de prøvede ikke engang, for beskeden dukkede op med det samme, da jeg klikkede på udbetalingsknappen. Jeg har også for nylig åbnet en anden bankkonto i en anden bank. Men selv da jeg indtastede dette nye IBAN-nummer, fik jeg den samme besked. De tilbyder bankoverførsler, men accepterer ikke nogen banker. I livechatten sagde de, at det er nemt at indbetale via bankoverførsel, men udbetalinger er næsten umulige. Hvorfor tilbyder de det så? Det er ikke rigtigt.

På alle de casinoer, hvor jeg spiller, som tilbyder bankoverførsler, har jeg aldrig haft problemer med at hæve mine gevinster, så de kan ikke bare sige, at min bank ikke tillader spillemidler. Jeg tror, ​​det bare er en undskyldning fra deres side.

It could be also related to the fact that you are from Germany, though, and that is why they offer you to use a different payment method. 🤔

Perhaps you should ask them about it. You lose nothing by trying, right?

De siger bare, at min bank ikke accepterer spillemidler, hvilket slet ikke er sandt. De bad mig om at bruge et andet IBAN-nummer, hvilket jeg gjorde, men det blev stadig ikke accepteret. Og ærligt talt, hvis årsagen var, at jeg er fra Tyskland, ville de ikke kunne tilbyde bankoverførsler på min profil.

Det er bestemt ikke rigtigt, for de tvinger mig til at åbne en kryptokonto, hvilket jeg ikke har lyst til og ikke ved noget om. Hvis jeg ikke gør det, får jeg så ikke mine penge???

Dette er udbetalingsmetoderne.

I really hope that we'll be able to get some agreement with them and you will get your winnings soon.

Let's see how your case will unfold.

Jeg tror ikke, at Casino Guru hjælper mig her, især efter at have læst, hvad Thomas skrev som svar på min klage. Han råder mig nu til at åbne sådan en konto? Det kan ikke være rigtigt. Dette casino tilbyder bankoverførsler, bare ikke til min bankkonto? Bliver jeg tvunget til at åbne en kryptokonto? Jeg er fuldstændig uvant med dette, og linket Thomas sendte mig er slet ikke nyttigt. Jeg ved ikke engang, hvad jeg skal søge efter. Casinoets support bad mig om at åbne en konto hos Binance. Hvad er det? Binance er ikke engang angivet blandt udbetalingsmetoderne! Jeg kan ikke engang læse engelsk. Casinoet svarer ikke længere. Betyder det, at jeg vil miste mine penge?