5 måneder siden
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5 måneder siden
Hi all! I want to share with you the problem of the incompetence of this bookmaker! this completely sucks, initially I want to tell you that these are scammers who deliberately delay payments, I’ll explain why:
1. On November 24, they asked me for documents to withdraw funds, they did not send instructions on where I should send these documents. On their website I found instructions that documents should be sent to the email address "verify.uk@betway.com", I sent them there. They do not send any response about whether my documents were received!
2. On Monday, November 27, I asked the support service about the results of the check, they told me that they had not received any documents from me, although I sent them everything on the same day that they asked me to (if necessary, I can provide all the screenshots ). They asked me to send them the documents again to the address: "verify.uk@betway.com" and I did it (I can also provide screenshots). The support service representative notified that the documents had been uploaded and that the results of the verification should be awaited. Their website states that verification takes 24 hours. As a result, I waited 4 days and they sent me a letter saying that I needed to upload the documents again to a completely different address, although before that their employee assured me that the documents had been successfully received!
In total, they are deliberately delaying my winnings, I provided them with documents twice!
I am looking for justice from you and I hope that you will help solve this problem! This bookmaker is completely incompetent and he does not value his reputation at all!
To confirm my words, I can provide screenshots for everything!
5 måneder siden
Hi, I see you have a problem with your account verification and it still persists and your documents have not been accepted yes ? It looks like there's a bit of a mess but since you sent it to another address, did you get a reply as to the status of the documents ?
Anyway, I see that you have already managed to file a complaint with us and we will see where our team gets to.
As for your screenshots, keep them if you need them for the complaint, it's certainly useful.
However, for now we'll have to wait and see how things develop and if you happen to get a response from the casino regarding verification or withdrawal, don't hesitate to let us know. I hope everything will be resolved fairly.
5 måneder siden
ok, thanks!
3 uger siden
God eftermiddag, den 27. april lavede jeg et indskud på $1000 mxn i Betway kl. 13.30, og det blev ikke afspejlet på min casinokonto, men min bank gav mig rabatten. Jeg talte med personlig assistance, og de fortalte mig, at problemet ville blive løst inden for 24 timer, og til dato er der ikke sket noget. Jeg sendte også bevis for overførslen via e-mail, men de har ikke givet mig et svar.
Redigeret af forfatter 3 uger siden
Automatisk oversættelse:
2 uger siden
Hej, jeg er stadig i samme situation, jeg ringede til min betalingsudbyder, og de fortalte mig, at transaktionen blev gennemført den 29., og de gav mig nulstillingsnøglen for at bekræfte den og sende den til kasinoet. I dag modtog jeg en e-mail fra casinoet om, at min konto var blevet blokeret for ikke at bekræfte den, jeg havde tidligere sendt mine dokumenter, og på platformen så den allerede ud som bekræftet en dag efter afsendelse af dokumentationen.
Automatisk oversættelse:
2 uger siden
Hmm, it would certainly be good to mention such facts in your complaint because I find it strange that suddenly your account is blocked. Are you saying that you were already verified and now you are not ? Do you have to send some documents again or not ?
2 uger siden
Det er rigtigt, jeg sendte mine dokumenter igen, jeg sendte også betalingsbevis og sporingskoden igen, samt min uenighed om situationen. For et øjeblik siden gik jeg ind på kasinoet igen, og mit indskud vises, jeg var nødt til at trykke meget for at de kunne genkende det, men det er allerede afspejlet, jeg ved ikke, hvornår det blev afspejlet, siden jeg stoppede med at tjekke, sandheden er, at jeg allerede havde givet op. Tak til alle for jeres støtte.
Automatisk oversættelse:
2 uger siden
Well, that's actually good news, though I imagine it has been quite confusing experience. One way or another, I'm glad to see you managed to resolve it, and also want to thank you for sharing this with us.
Do you think there is any kind of recommendation you would like to pass on to others who might be considering playing in this casino? You know the first-person experience is always a real benefit if shared. 🙂
Anyway, if you need anything, make sure to come back.
2 uger siden
Ja tak. For folk, der overvejer at spille på kasinoet, vil jeg fortælle jer, at det er første gang, noget som dette er sket for mig med kasinoet, jeg har spillet regelmæssigt på kasinoet i omkring et år, og alt er fint, udbetalinger tage længere tid sammenlignet med nogle andre casinoer, men alt er fint, jeg ved ikke, hvad der skete denne gang, før de tog et stykke tid at behandle mit indskud, men generelt kan jeg anbefale dette casino.
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2 uger siden
Thanks, I think it will be good for other players as well. I hope that a similar case will not happen again and there will only be better experiences. Of course, if anything should happen, you know you can reach out to us. 🙂
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