BETWINNER Casino – generel debat

Hvis du vil diskutere noget i relation til BETWINNER Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

error betwinner denied by operator payment processing error

Perhaps the casino has explained the error to you? Was it fixed by now?🤔

I have seen your complaint where our team has explained to you that we give casinos 14 days to process the payment before we intervene. I hope it'll be fixed before this time period passes, and there won't be any intervention from our team needed.🤞

Is this your first withdrawal attempt at this casino, or have you had any successful ones before?

Det, der sker med dette casino, er utroligt. Jeg har aldrig set en platform handle med en sådan ignorering af spillernes penge. Jeg kender folk, der har fået tilbageholdt deres saldi i mere end to måneder uden nogen plausibel begrundelse. Og hvad er svaret fra supporten? Altid samme linje: "Vi tjekker, vent venligst på et svar."

Men lad os se det i øjnene: Hvilken slags verifikation tager mere end to måneder? Enhver seriøs virksomhed ville løse dette på få dage, højst et par uger. Hvis de ikke kan behandle dokumenter og frigive saldi inden for en rimelig tid, er det åbenlys inkompetence. Hvis de gør dette med vilje, så er situationen endnu værre: en plan for at holde på kundernes penge så længe som muligt, drage fordel af den indespærrede saldo og gøre hævninger vanskelige.

Dette er ikke et isoleret tilfælde. Du skal kun se på casinoets omdømme på platforme som Trustpilot og Reclame Aqui for at se en strøm af lignende klager. Der er hundredvis af brugere, der rapporterer uforklarlige tilbageholdelser i balancen, uendelige verifikationsprocesser og et supportteam, der ser ud til at være der bare for at tage fat.

Hvad kan vi konkludere? Dette casino skader tydeligvis sine kunder, enten på grund af ond tro eller ekstrem inkompetence. Hvad værre er, fortsætter de med at operere ustraffet og snyder nye spillere hver dag.

What you describe is quite a sad phenomenon. As for the verification you are talking about, I agree that it definitely shouldn't take that long and if it does, players can try to file a complaint with us and we would try to help. 

However, what is probably my most important question at the moment is whether you have come across something like this at this casino. Because I didn't catch that from your post. 

How is it then?

Jeg er inkluderet i denne proces. Min konto har været under verifikation siden den 28. januar. Jeg har allerede indgivet en klage, som er ved at blive analyseret af Casino Guru. Jeg indgav også en klage til Trustpilot, hvor de svarede, men altid med generiske svar.

So you did well and let's see what our team can figure out. I hope it will have a fair ending and everything will turn out well. 

If you have an update, I'll be here.

Thank you betwinner for solving my withdrawal issues.

Dear Sir/Madam,I am a registered user on Betwinner with the User ID: 72349039.On 10.09.2026, I requested a withdrawal to my personal bank account. My Betwinner profile name matches my bank account details perfectly.However, upon checking the transaction, I discovered that my withdrawal request was routed by your system or your third-party payment gateway to a completely different, unknown third-party account/IBAN that does not belong to me.I have thoroughly checked my own bank statement, and no funds have been received. Due to this technical error on the platform's/provider's end, I urgently request an investigation into the payment gateway logs and transaction details. I demand that this issue be corrected, and my funds be sent to my correct IBAN or credited back to my Betwinner account balance immediately.All necessary proofs (Betwinner profile screenshot, withdrawal transaction history, and official bank statement) are attached to this email.Sincerely,

Hello and welcome to the forum. I hope you don't mind me starting with a question, though. Am I assuming correctly that you also sent this request to the casino, please? If you did not, please send your request to the casino, as we cannot provide much help with third-party payment transactions here on the public forum.

Based on my experience, the casino and its payment partners must investigate this internally.

Yes, I sent it; it has been about 12 days as of today. They keep asking me to submit a bank PDF that doesn't belong to me—it shows the name Fa... KA..., whereas my name is Yasin Kanmaz. I have never sent money [in that manner]; I always used to send and withdraw funds via my own bank account. I am currently facing a serious situation, and I believe you will resolve it.

I see now, thank you. Are you saying it's more related to, let's say, paying out an entirely different person? I would really hate to cause confusion, of course, so it's perhaps better to wait for the complaint to progress further, I guess. I understand this must be a very concerning situation, of course.

This is a truly worrying situation; I need your help to get it resolved as soon as possible, please. I am writing from Türkiye.

I wouldn’t send a bank PDF for an account that isn’t yours. I’d ask BetWinner for the exact transaction reference and payment provider details so the transfer can actually be traced.

I really understand this part and I imagine it's not easy to stay calm. This situation is very specific, so I recommend patience in the first place. As you can see, for now only the casino knows why they ask you for someone else's bank statements. It's so unusual that the first step is to understand what could make the casino act this way. This is going to be investigated once the complaint is accepted, not sooner, I'm afraid.

In any case, did you inquire with the casino about the basis on which they linked someone else's name to the request sent to you? I would certainly start with this question.