Hej, jeg tror, jeg forstår, hvor denne følelse kommer fra. Sådanne oplevelser er noget, vi ikke kan teste på forhånd; derfor har en ansvarlig tilgang aldrig været en direkte del af sikkerhedsindekset. Det betyder, at du bør klage, når du føler, at casinoet ikke følger sine egne ansvarlige regler. Det giver os en chance for at se, hvordan casinoet håndterer sådanne anmodninger. Du sagde, at alt sker, så er din konto blevet lukket?
Hvad er situationen nu? Hvilke skridt skal du tage for at udelukke dig selv fra dette specifikke casino? Der er ingen standarder, så det ville være godt at vide.
Hello, I think I understand where this feeling comes from. Such experiences are something we are unable to test in advance; hence, a responsible approach has never been a direct part of the Safety Index. Which means that you should complain anytime you feel the casino fails to follow its own responsible rules. It provides us a chance to see how the casino handles such requests. You said everything happens, so has your account been closed?
What is the situation now, please? What steps do you need to take in order to self-exclude from this particular casino? There are no standards; hence, it would be great to know that.
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