BoaBet Casino – generel debat

Hvis du vil diskutere noget i relation til BoaBet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hi,

this casino don't accepts player from French Polynesia.

Hello, thanks for the information. 

You wanted to play here and you couldn't register or how did you find out? 

I'll get our data team to verify and edit it.🙂

I couldn't register.

Thank you for that.

As you can see in the casino review, it says that they don't accept players from your country.



Beskrivelse:



Jeg registrerede mig på Boabet casino den 31. maj via et invitationslink fra en ven. Jeg oprettede min konto i mit eget navn klokken 07:24 om morgenen og indbetalte derefter 4.000 HUF med et Revolut-bankkort. Jeg modtog en bonus på 16.000 HUF og 60 gratis spins for indbetalingen.



Jeg vandt 700,00 HUF i et spilleautomatspil under et almindeligt spil. Min konto blev dog blokeret efter det. Kundeservice sender kun skabelonsvar, hvori det står, at jeg er blevet permanent udelukket på grund af "flere konti" eller "ikke forstår vilkårene og betingelserne".



Det er vigtigt at bemærke, at jeg kun brugte én konto og ikke oprettede en anden. Jeg har mistanke om, at en anden har oprettet en konto i mit navn, eller at casinoet fejlagtigt har knyttet min konto til en anden. Der er ingen substantiel undersøgelse eller bevis for dette.



Derfor vil jeg gerne bede Casino Guru om hjælp til at undersøge denne sag objektivt. Min konto er blevet ulovligt blokeret, og mine gevinster tilbageholdes.



Præmiebeløb: ~700.000 HUF

Indbetalingsmetode: Revolut kreditkort

Dato: 31.05.2025

Kontolåsning: et par dage senere, uden forklaring



Tak på forhånd for din hjælp!

Hello, I'm sorry for the ituation you've gotten yourself into. I see the casino has accused you of multiple accounts, which you know nothing about. Could it be that a friend, family member or similar also created an account at this casino? Didn't you play with anyone close to you on the same internet network? 

If not, I saw that you have a complaint, but our team needs to look into it and then we will deal with it. 

Hopefully it will be resolved and there will be a positive ending.

Thank you for your response and for looking into my case.



I want to clarify that I only created and used one account, in my own name, using my own Revolut card. I did not create or use any additional accounts.



My mother also registered an account on her own device, with her own details. We live in the same household, so it’s possible we used the same internet connection (Wi-Fi), but we didn’t know this could be a violation of the rules.



I hope this can be taken into consideration and that my account and balance will be reviewed fairly. I truly believe I did nothing wrong.



Thank you very much for your help and support.



And that's exactly what I think the casino saw. Many times it's not possible to have multiple people playing in one household, because it's often taken as a violation of the rules.

However, I have seen cases where both people were verified and in the end the casino had no problem with it, but each case is individual and does not necessarily contain the same elements. 

So we'll see how it goes in your case. 

But I would advise not to do anything similar in the future, because as I said, it's a violation of the rules in almost all casinos.



Tak for den detaljerede feedback og de gode råd.



Jeg forstår fuldt ud, at casinoer tager flere registreringer fra den samme husstand meget alvorligt. I mit tilfælde havde jeg ingen intentioner om at misbruge reglerne, og jeg håber inderligt, at casinoet vil tage dette i betragtning i sin endelige beslutning.



Jeg er klar over, at hver sag er unik, og jeg stoler på, at den korrekte procedure vil blive fulgt i min.



Tak igen for at du tog dig af min sag!



Med venlig hilsen:

Bertalan Makay

You're welcome. 

I won't promise you how it will turn out, because then you might be angry if it doesn't go your way. We have to expect anything. Our team will always explain to you why they decide to do something. 

Whatever the outcome, take it as a lesson.🙂



Jeg forstår fuldt ud, hvad du skriver, og jeg sætter selvfølgelig ingen forventninger. Jeg er meget taknemmelig for, at du slet ikke beskæftiger dig med min sag. Jeg ved, at der ikke er nogen garanti for succes, men jeg stoler på, at omstændighederne vil blive taget i betragtning, og at den rigtige beslutning vil blive truffet.



Uanset hvad, vil jeg lære af det og være meget mere forsigtig i fremtiden.



Tak igen for din støtte og hjælp.



Med venlig hilsen:

Bertalan Makay





So I hope it will work out well for you and something can be done. 

Fingers crossed. 🤞

Tak på forhånd for din hjælp. Jeg ser frem til dit svar.

Kunne de gøre noget ved min sag???

We actually need some additional information from you regarding your complaint. Please reply whenever possible so it can be moved forward.

Hvad har du brug for?? Jeg giver dig alt, hvad du bad om.

Good day to you.

I imagine this process is perplexing, yet I see you responded to the complaint already. Well done.

The ball is now in Tomas's court, however. I believe when you follow the email notifications or complaint timer, you will surely know what to do. Yet if you ever struggle, just ask here like you did. 👍

Jeg venter på Tomas' brev. Tak på forhånd.