BOHO Casino – generel debat (side 4)

Is there anyone here who has actually withdrawn funds from boho from their regular cash balance (not linked to a bonus)? I’m curious to know how smoothly the KYC and withdrawal procedures actually go in practice, and whether the live chat is helpful when something isn’t clear.

Hi, have you already read the posts in this thread or perhaps some user reviews or complaints about this casino on our website regarding what you would like to know?

It might be helpful, as you could find out more information from other players experiences.

Of course, I would also be happy if someone who is currently playing there could answer you and share their recent experience. However, I cannot guarantee that someone will respond.

At least checking the existing posts and complaints might help you make a decision or find out how the processes work at this casino.

Hvor kan jeg indgive denne klage?

Here is the link 👈

Did my first withdrawal of 800 dollars on the 4th of July after depositing over 5000 dollars. Guess what??

Still havent received my winnings and worse VIP wont get in touch with me. Another typical online casino robbing the masses

Ive deposited 1000s....did my first withdrawal 9 business days ago and still in progress. No one responds to my emails. Im vip i get treated like a villian they ignore me. Dont play here. Im fighting for my 800 dollar withdrawal even though ive lost in excess of 5000

Your first withdrawal will take 15 business days. If you try to withdrawl over 1000 bux they will take forever to process. They want you to keep playing. When you bring your withdrawal to about 800 they quick to process. VIP support doesn't exist. I have not received a reply from my vip manager Stella for over 5 weeks. Initially before VIP you will get support every week and bonuses. I'm at velvet VIP level I get zero support and bonuses even if I deposit 1000s. They just want your money nothing else. Online casinos are becoming a joke and they are desperate to take your money quick with false promises. No support to withdraw and no support for bonuses.

i Have send so many complaints. I have spend over 3000$, I have requested that account lock so many time and deposits limits. I has that same issue with Moonwin. They won’t close my account they won’t even let me chat with them. I try calling wats app , email. I have complaint everywhere. They have failed large to secure my account self exclusion my account should have been lock weeks ago. Money shouldn’t have been able to be deposit. I have raise my issue with multiple policy. Do not play here. They don’t take self exclusion or deposit limit regulation seriously.

I’m sorry to hear that. I think situations involving self-exclusion, especially when a player feels they’re losing control over their gambling, should be taken seriously and addressed by the casino as quickly as possible.

You already have an open complaint with us, so at this point I’d let our complaint team continue working on the case. Hopefully, they’ll be able to find out more and assist you, because this certainly isn’t a situation any player would want to experience.

For now, let’s wait and see what our team can establish, especially since you say the casino has blocked your access to live chat and apparently isn’t responding through WhatsApp or email either.

How does this casino receive such a high positive score when it does not apply any gambling responsibility tools ? Requests for account closure are ignored. Requests to stop receiving promotions and offers are ignored. That is a serious red mark. There are numerous similar comments about their poor attitude to responsible gambling on Casino Guru and other sites.

If you have repeatedly asked BOHO Casino to close your account over several months and it is still open, I can understand why you’re frustrated, especially if the response has simply been to reconsider your decision.

There is one important point I’d like to clarify, though. When you asked for the account to be closed, did you explicitly tell the casino that the request was connected to a gambling problem, addiction, loss of control, or a need to self-exclude?

That distinction matters. A general account-closure request and a responsible-gambling/self-exclusion request are not necessarily treated the same way.

The continued promotional emails are also worth documenting separately, especially if you already opted out both in your account settings and through the unsubscribe links.

If you clearly told the casino that you had a gambling problem and asked them to close the account for that reason, please keep the exact messages and dates. That would be important evidence if the matter needs to be reviewed further.

Hi Jaroslav, yes I did state very clearly that it was due to a gambling problem. But the distinction should not matter as you state above. If a player wants an account closed it should be closed full stop. Thank you for the reply and concern.

You are right that a casino should not simply ignore a player's repeated request to close an account. It should deal with the request properly and should also respect requests to stop promotional communication.

I asked about the reason for the closure because it matters when assessing the seriousness of the situation and what may need to be reviewed. Since you clearly told BOHO Casino that your requests were connected to a gambling problem, this goes beyond an ordinary account closure request.

If the casino continued to keep the account open and send you promotional offers after receiving those clear messages, that is a responsible gambling issue that should be examined carefully.

Please keep the exact messages, dates and any evidence showing the continued marketing emails. If you have not already submitted a complaint with us, this would be an appropriate case for our Complaints Team to review.

The complaint process can also be used when a player has repeatedly requested account closure and the casino simply does not act, even where a gambling problem was not mentioned.

You are already waiting for review of your complaint, so I believe it will be resolved.

Thank you again Jaroslav. Yes, I have submitted a complaint and I can also confirm that I have kept the email evidence of my requests. I appreciate your guidance.

Alright, you are welcome.

We will wait for next development.

Fingers crossed. 🤞