Bounty Casino – generel debat (side 2)

Hvor har jeg set denne fyr før? Ah, det er ham, der skriver, at enten 120k eller 35k blev stjålet fra ham. Så copy-paste han lærredet om verifikation))) Hvis du virkelig har vundet disse penge, så lad være med at spille. Er du en slags idiot? Vær tålmodig. Og hvis de ikke betaler om et halvt år, begraver du dem med dette. for eksempel ved at udrulle en skærm med datoen for ansøgning om verifikation og svar fra administratorer, omkring 7 dage. Men beslut dig bare for, hvad du klager over. Og så begyndte jeg at tro, at du er en falsk))

I hoped that the issue would be resolved and they would help me return the money, due to the lengthy verification of the account. But the casino took my money. This casino should be flagged as a scam!!!

If you do not believe my words, I can give the data for authorization. Your experts will see it for themselves. Check out this information! I will give you a password and login so you can check my account information.

The fact is that on December 26 I made 4 bets on sports, for a total of 200,000 rubles, of which 2 bets were won, but I still can’t get the money. bets are fully settled, This information is also displayed in the history of all casino games, in my account. There, the rates are clearly set, but the money is not credited to the game account.

As you can see from the winning bets, which are displayed in green, I made 4 bets of 50 thousand rubles on December 26th. After that, the balance amounted to 30 thousand rubles, I completely lost this money in the amount of 30 thousand, but I was not upset, because I was counting on winnings from sports betting. As a result of the match, I should receive a total of 130,500 rubles. But the money was not credited to the account, the operator says that all bets are calculated correctly, but delays are possible. I understand that I just have a casino, as in the case of account verification. This is a clear violation and the casino is a scammer!

Hello,

as far as I can see your complaint started as "Player’s struggling to complete account verification"

Now you mentioned other issues with winnings, it's good that you mentioned this in the complaint too, I just fear that we will not be able to help with the sports betting matter. Let's wait for Andrej 🤞

Hello, I received a response regarding the unfair calculation of sports betting.

The casino representative replied ⤵️

4.1.2.6. The Organizer is not responsible for the incorrect operation of the gaming software. Member uses the software on an "AS IS" ("AS IS") basis. If the organizer establishes that during the game there was a failure (error) in the operation of the site, then the results that occurred during the incorrect operation of the software may be canceled or adjusted at the discretion of the organizer. The participant undertakes not to contact the organizer about the quality, quantity, order and terms of the gaming opportunities and services provided to him.

In addition, according to paragraph Guarantees and liability 5.1. The Organizer does not guarantee constant and uninterrupted access to the playground and its services in the event of technical problems and / or unforeseen circumstances, including: malfunction or non-functioning of Internet providers, information servers, banking and payment systems, as well as illegal actions of third parties. persons.

I was shocked by this amendment, the paragraph of the rules on predatory conditions! I urge you to treat with understanding and immediately put warnings in the review about this casino!

This casino is real scammers and robbers!

Moreover, this information has become known on other sites like yours!

Perhaps you are confusing me with someone else. I have a problem with the payment of 236 thousand rubles, because of the long verification of documents!

But now I'm worried that my balance has been robbed.

The casino does not pay out the winning bet! The amount is 130,500 rubles! Although I think you already know my problem!!!

Everywhere on different resources you answer one-sidedly, so I would have to wait at least half a year.

I was ready to wait six months, but the casino stole my money. I will make sure the public is aware of this issue. I have lost enough in this casino, but you decided not to pay out the winnings.

You know since we have no knowledge when it comes to sports betting, I'm also afraid that our Complaints teams will eventually reject your case simply because we don't deal with sports betting cases. You show in your complaint how the bets settled, but the team doesn't know how it looks when bets get settled and what might be the issues behind the 2 bets you showed there.

We would need to have staff trained in sports betting in order to give you some proper help 😕

I can give you the password and login from my account in this fraudulent casino.

   Please go to my account, there is an opportunity to see the history of all bets, you will see 4 bets of 50 thousand rubles for a total of 200 thousand rubles, this proves that I bet on money! after that, go to the sports betting history in the sports section, you will see the betting history for these bets. All of them were settled after the end of the matches, two bets were completely lost and two more bets were won. From this I should receive 130,500 rubles. But the money hasn't been credited to my account!

I believe you really have issues with the company, but I guess it would be better to contact another service that helps players with sports betting or contact their licensing authority Curaçao (GCB).

Hello,

That's quite an explanation...

I'll notify the data team about this statement, they are the experts, so I'll leave the result on their shoulders. Would you also care to send the original reply to data@casino.guru, please? Just in case they'll need it.

Thank you and best of luck with the authority!

Hello, I can not get a response from the support service.

I could not get clarification on this matter. Support chat responses <<This system is fully automated and does not require the intervention of support operators>>. This is the wrong explanation.

However, the official representative of the bounty casino answered my problem. I received this response from a gambling and casino review and rating site like yours.

The official representative wrote ⤵️

4.1.2.6. The Organizer is not responsible for the incorrect operation of the gaming software. Member uses the software on an "AS IS" ("AS IS") basis. If the organizer establishes that during the game there was a failure (error) in the operation of the site, then the results that occurred during the incorrect operation of the software may be canceled or adjusted at the discretion of the organizer. The participant undertakes not to contact the organizer about the quality, quantity, order and terms of the gaming opportunities and services provided to him.

In addition, according to paragraph Guarantees and liability 5.1. The Organizer does not guarantee constant and uninterrupted access to the playground and its services in the event of technical problems and / or unforeseen circumstances, including: malfunctions or inoperability of Internet providers, information servers, banking and payment systems, as well as illegal actions of third parties. persons. The Organizer will make every effort to prevent failures, but is not responsible for temporary technical failures and interruptions in the operation of the Game, regardless of the reasons for such failures.

Answer from the operator's support chat.

The answer of the official representative of the bounty casino.

The history of this response is available at LatestCasinoBonuses.com.

Well, I guess that the complaint team will pay attention to this information if you care to paste it there.

It would be more useful to Andrej at the moment.🤔

Så hvad er ikke klart? Sportsbooken er under licenstagerens kontrol. Han er ansvarlig for fejl. De er som mellemmænd. Poetmou og reglerne siger det. Du skal først stifte bekendtskab og derefter spille. Og med vores bror er alt som altid. Det skal de slet ikke bestemme, så vidt jeg forstår, men af egen erfaring vil jeg sige, at hvis det er godt med dem, så aftaler de at mødes. Men generelt. Vær glad for, at repræsentanterne svarer. Jeg befandt mig ofte i en situation, hvor ingen bekymrer sig om mine problemer. Held og lykke med din beslutning.

Just two days left for the casino to join the complaint, well now I'm beginning to think that the complaint is pretty much ignored. 🙁

Let's hope for the best.

Godaften, jeg har følgende situation i dette kasino. Jeg har spillet i bounty casinoet i en måned og har foretaget indskud på i alt 50 tusind. Sidst jeg tabte, sendte jeg dokumenter til kontobekræftelse - det var 7 dage siden. For to dage siden besluttede jeg at spille igen, og det lykkedes mig at vinde 80 tusind rubler, pengene blev trukket hurtigt ud, og samme dag lavede jeg 3 indskud mere og vandt et stort beløb, nemlig mere end 660 tusind rubler. Jeg besluttede at hæve en del af den, men så begyndte det, at kontoen skulle bekræftes for at kunne hæve. Jeg spørger, hvornår verifikationen vil blive bestået, du skal vente på svaret, normalt ikke mere end 7 dage, tilføjer, at de ikke har adgang til sikkerhedstjenesten, og verifikation kan overvejes i et ubegrænset tidsrum, jeg sender skærmbilleder . Hvad skal man gøre, dette er et licenseret casino, jeg tog ingen bonusser og intet overhovedet i dette casino, jeg spiller altid med høje indsatser og ærligt og håbede på kasinoets ærlighed. hvad Fortæl mig? Der er gået 12 dage

Hjælp mig venligst med dette spørgsmål, jeg er for retfærdighed, ja, sådan kan du ikke gøre det!

Hello,

I think you should calm down. It seems that the casino has to make sure that your nice winnings are in compliance with the rules and that your account is ok with the AML policy and so on - sometimes it's called a security check, it happens when a player hits a bigger win, or if you reach some threshold of money you deposited - I guess you met both.

You can of course submit a complaint, but even if you do, we would wait for the casino to provide the result of this account security check.

I'm sorry, I can't read azbuka, so I have no clue what the text says. Can you copy and paste it directly to the post, so I can read that reply?

Kære Radka, tak for dit svar. Der er allerede gået 13 dage siden indsendelsen af dokumentet, ikke verifikation, jeg sendte en scanning af passet, som nemt blev verificeret i ethvert andet kasino for at bekræfte kontoen. Ved at skrive til casinoets tekniske support og bede om svar, når dokumenterne vil blive tjekket, svarer de mig

• du skal forvente, normalt op til 7 arbejdsdage, men der er individuelle tilfælde, der kan tage ubegrænset tid

Det viser sig, at de kan tjekke i et år og måske to år eller aldrig overhovedet. Jeg så også, at brugeren dimdimdim2703 har samme situation, han er heller ikke blevet verificeret i mere end en måned.

du skrev også kære Radka

• Beklager, jeg kan ikke læse alfabetet, så jeg aner ikke, hvad der står. Kan du kopiere og indsætte det direkte i indlægget, så jeg kan læse dette svar?

Taler du om de skærmbilleder, jeg sendte? Er de på russisk? Hvis ja, sender jeg på engelsk, og jeg vil gerne indgive en klage til bounty casinoet selv, så de officielle repræsentanter svarer, hvorfor det tager så lang tid at bekræfte min konto, måske gør de dette for at få mig til at miste alle gevinsterne, måske de slet ikke vil udbetale gevinsten? for andre varer verifikation op til 7 hverdage, mens min varer mere end 13 dage. Jeg beder dig om at hjælpe mig, kære Radka, i denne sag er dette uretfærdigt over for ærlige spillere fra kasinoet

Med venlig hilsen del1rbooking

Hello,

I see now, thank you for those screenshots.

So the problem is that the verification has not yet been completed, I missed that earlier.

It's good that you submitted the complaint and provided all those screenshots. It will take some time to go through that, so Nick will update you as soon as possible. Just stick with the complaint, and kindly wait for the update.

If you receive anything related in the meantime though, visit the complaint and update the thread, please.

Try to stay calm, we will try to help.

Tak for støtten !

Nåede du at verificere på Bounty casinoet?