Brazino777 Casino – generel debat (side 5)

✅ Svar til Casino Guru (på spansk):

Emne: Sv: Brazino777 Klage – Problembekræftelse og yderligere oplysninger

Hej,

Ja, det er præcis situationen:

Jeg foretog tre vellykkede indbetalinger ved hjælp af Bitso Transfer (interne overførsler inden for Bitso-netværket) med de nøjagtige indbetalingsoplysninger (modtagernavn, CLABE osv.), som Brazino777 selv gav mig.

Alle tre overførsler blev gennemført med succes fra min side: pengene forlod min Bitso-konto og vises som "Sendt".

Ingen af ​​indbetalingerne afspejles dog på min Brazino777-saldo.

Casinoet insisterer på, at jeg sender dem en CEP (elektronisk betalingskvittering) fra Banxicos hjemmeside. Problemet er, at:

→ Disse var interne Bitso-overførsler, ikke traditionelle bank-SPEI-overførsler.

→ Interne Bitso-overførsler genererer ikke CEP. Det er teknisk umuligt at opnå det.

Jeg kontaktede endda Bitso support, og de bekræftede, at det var en intern overførsel mellem Bitso-konti, så der var ingen CEP (Customer Entry Payment). Jeg forklarede dette flere gange til Brazino777, men de bliver ved med at gentage præcis det samme, som om de var bots, og nægter at acceptere nogen af ​​de beviser, jeg har sendt dem (Bitso-skærmbilleder med datoer, beløb, transaktions-ID'er, afsender og modtager).

Detaljer om de 3 indskud:

2. maj 2026 – $200 MXN Transaktions-ID: 1075fb96c66a6fce6c07a34bd3ca3b13

4. maj 2026 – $70 MXN Transaktions-ID: faf484355f6f9f7984f94d6b99c64eca

5. maj 2026 – $50 MXN Transaktions-ID: d566ebc9f977a850edbc4718250b9bfa

I alt: 320 MXN

Jeg har gentagne gange sendt dem skærmbillederne, mit fulde navn (Abraham Vargas Acosta), CURP (VAAA920614HSLRCB04), e-mail osv., men de gentager kun den samme anmodning fra CEP.

Jeg har vedhæftet alle relevante skærmbilleder og e-mails fra Brazino777 support, så du kan gennemgå dem.

Har du brug for yderligere oplysninger?

Mange tak for din hjælp.

Hilsen,

Abraham Vargas Acosta

9

I’d say there’s no need to share personal information about yourself, so I’d delete that part of the post to avoid any potential misuse. That’s probably the first thing. 

If you’ve done everything you described to me, then I don’t know what the casino’s problem is. I think you’ve done enough to move forward and verify the situation. I don’t know what more the casino could want. 

That’s why I wanted to recommend filing a complaint, which is already in the review stage on our site, so you’ve thought it through well and taken the right step. 

Let’s let our team investigate the situation and try to help in this difficult situation. If it’s not possible for you to provide what the casino is asking for, but you’ve done everything to prove to them that what you’re saying is true, then they should also look for a way forward and a solution, not just point out problems.

So let’s wait and see how things develop.

the transactions where completed but since we use the same bank there is no cep i even fwd the emails from bitso saying the money went through to provided account but they kept asking for cep the most fucked up part is im a VIP member witht them for 320 pesos sad

You're right, it's sad to have to go through all this trouble just for that amount of money. But of course, casinos have their own procedures they have to follow, and until they receive the money, your deposit simply won’t show up. The fact that the money left your account is fine, but it might not have reached where it’s supposed to yet. It’ll probably take a lot of patience, and I believe it’ll all work out in the end.