Bruce Bet Casino – generel debat

Hvis du vil diskutere noget i relation til Bruce Bet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Kasino river af med systemet! Udbetalinger annulleres bag kulisserne, og du er tilbage til at tro, at du vil fortsætte med at spille med bonuspengene, selvom de så annullerer udbetalingen uden at sige noget - det var angiveligt betalingsudbyderen... Og så pludselig er din kredit væk, og du har det igen et salgskrav for at blive opfyldt. Jeg vil råde nogen til ikke at spille der

Hi, I see you've run into problems at the casino and I also noticed that you've managed to file a complaint. 

So the problem in this case is that you can't withdraw the money, yes ? I noticed from the complaint that you have accumulated some money, specifically 4000 euros. You got free spins, you managed to win some of them, but the wagering was applied to the 4,000, from which you could only withdraw 1,800, yes ? You made a withdrawal but it was cancelled by the casino. Did the casino also say for what reason this happened ? Was it because of the payment provider you mentioned and their problems ? 

You mentioned that the next day you could only withdraw 1200, does that mean you lost the rest or what happened to the money ? Do I understand correctly ? 

Please let me know if I overlooked anything or if I understood it correctly.

Ja, du forstår det rigtigt. Jeg troede, at €1800 var på vej til min bankkonto

Jeg tror, at der alligevel ikke bliver noget med rom. Men jeg føler mig virkelig snydt

Bruce Bet bliver ved med at annullere udbetalingen og hævder, at det var betalingsudbyderen! Men så snart du accepterer en gratis spins-check, tilføjes en salgsbetingelse til saldoen, der skal udbetales på forhånd... rent sludder

That strikes me as utter nonsense. 

Nevertheless, did you upload your win that I described before without bonus or with bonus ? 

However, I think it was a good move to file a complaint and now we will have to wait how the whole situation will develop and where our team will get to. I hope everything can be resolved fairly. I will keep my fingers crossed for you. 🤞

Det var så tydeligt, at det ikke nyttede noget at anmelde det! Du tror mig ikke engang.... Tak for indsatsen alligevel.

Hmm but I didn't mention anywhere that I didn't believe you. I merely expressed my surprise that this seems like a strange situation to me. 

However, your complaint is still open and our team will try to help you, so there's no need to be negative. Let's see if they can resolve the situation. Take care.

Den 5. januar indsendte jeg en ansøgning om udbetaling af mine gevinster, og den dag i dag bekræfter de det, de vil straks ringe til mig for kontobekræftelse og angiveligt de næste 24 timer

Hej, hvor meget kan jeg betale for betalingen? Jeg har haft den i 4 dage nu, og jeg skal stadig betale for vervia.

Hi, your problem still persists and you didn't get your money ? Have you verified your account successfully ? 

Let me know if it is still the case that the casino has not paid you your money or if everything has been resolved in the meantime. 

Hello. So you are saying you're still waiting for the payment and the verification to be done, am I correct? I can understand that it could be a bit frustrating, believe me. We give casinos 14 full days to complete the verification and the withdrawal process for every player though. Do you have any information from the support what actually is going on with your case? Just try to be little bit patient here, and of course if anything happens regarding your case, please let us know 🙂.

Jeg har ventet på udbetalingen af mine gevinster i dette casino siden 5. januar, jeg betalte ved bankoverførsel, efter en uges venten så det ud til at være en succes, og efter den næste uge modtog jeg ikke pengene på min konto, så jeg skrev til dem og de skrev til mig at leverandøren havde annulleret betalingen og pengene ville blive returneret til min konto. Min spilkonto har dem stadig ikke den dag i dag. Jeg skriver til onlain supportafdelingen, og de bliver ved med at skrive til mig, vent venligst. Jeg har ventet siden 5. januar. Jeg skriver til dem og de beder mig være tålmodig og blive ved med at vente, hvor længe kan jeg vente?

I honestly couldn't figure out whether the problem was about a lost deposit or a missing withdrawal. Luckily, your complaint helps us cover that question. I can't tell you how long you need to wait, but I can assure you that the Complaint Team will help, they just need some time to get to you. I'm sorry they have been pushing their limits for several months now. Just hold on, please.

Tak for din hjælp

hj i dag har de overført PLN 402 til min konto og de skulle give PLN 1.751 tilbage, jeg minder dig om at jeg ikke havde nogen bonusser i online hjælpen, de skriver til mig at de skal forklare det og jeg må vente igen og ikke røre disse penge Her sendte jeg skærmbilleder af min konto og samtaler med teknisk support

Have exactly same issue like Gambit123. After cancelling widraw they cancelled my cash due to a bonus even if I haven't got any active bonus. With I have confirmed it with them 2 days before

Thanks for the attached screenshots. Looks like it's going to take some time before you get your money back. But I'm glad that some of it has landed in your account. Now we will have to be patient and wait what the casino will say again, as I read from the screenshot. 

Be sure to let me know if you hear anything new.

I will be waiting. 🙂

Hi, did the casino explain to you why this whole situation happened and why your money was cancelled ? I would like to make sure, does cancelled mean that the casino took your money or just cancelled your withdrawal ? 

Let me know please.