bwin Casino – generel debat

Hvis du vil diskutere noget i relation til bwin Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej,

Jeg er en spiller fra Bulgarien. I flere uger har spillene på webstedet haft et problem - de starter ikke, og fra i dag er de blevet fjernet. Jeg ved ikke, om problemet er for alle lande eller kun for Bulgarien. I chatten forsikrer de mig om, at de arbejder på at løse et teknisk problem, men de har haft et problem så længe, at jeg overhovedet tvivler på, om spillene vil dukke op igen.

Indtil for nylig var spil til Bulgarien kun tilgængelige via mobiltelefon, og kun ved søgning efter navn i søgemaskinen var der kun få spil tilgængelige fra en computer. Intet er tilgængeligt nu. Nogle spil kommer ud via mobiltelefon, men de kan ikke startes.

Grundet til at du ikke kan kommunikerer med Dem er fordi De har et UK baseret licens, deres casino er derfor begrænset til det du oplever, du skal være tålmodig med dem.

Hi, you are writing on the post from two years ago, so I don't know if it's the same as it was back then. Of course, I would like to point out that if you would like to reply to someone in the future, it's nice to use the "reply" button because that person will be notified of your response. 

Anyway, do you play in this casino or do you have any experience with them ? 

Hello ok.

I used to play here a while back not at the moment. I think it is an ok place need more tables did experience blocked live games however that can be solved.

Good to know, there is still a chance it has changed meanwhile 🙂.

Make sure to let us know if you ever visit this casino in the future, we are very interested in player's feedback!

bwin is still offering its services illegal (gambling) to Austrian players. Now the directly deal with players to refund the money, as someone reported: Rückzahlung bei bwin

Hi, thanks for the information. 

However, are you also one of the players who should get a refund and are you in contact with the casino ? Or did you just want to share what you found ?

Hej, godmorgen. Jeg skriver for at klage over bwin casino. Jeg foretog en indbetaling, og min konto blev blokeret. Jeg vil gerne bede jer om at refundere mig.

Good morning,

It seems it would be beneficial to contact the support just as instructed in the screenshot. I understand your request, but at this stage we would need additional information to work with. A refund is not an automatic solution for a blocked account event, even though I understand it may look different from your side. So, if you could tell us a bit more, that would be great.

Radka, jeg sendte mine dokumenter som anmodet. Da jeg indbetalte x beløb på 35 euro, blev min konto pludselig blokeret. Når jeg prøver at få adgang til min konto, bliver jeg udelukket fra at gøre det, så jeg vil ikke engang logge ind mere, men efter det...

So, the casino has requested documents for verification purposes, it seems. That's not unusual and in some cases the account is inaccessible until the verification has finished.

May I know in what stage the verification is, please? Has it finished yet, maybe?

Det var ikke færdigt – de blokerede mig bare fra alt.

Her er hvad de sendte mig

I see, this is an automated message informing you that the account is temporarily blocked due to checks.

This is more or less the same, if you ask me. The checks are ongoing and the caisno told you that they won't confiscate the money; however, unless the account is verified and free to use, no transaction can proceed. It looks normal to me, to be honest.

Please allow the casino time to verify the account.