Casino Alpha – generel debat

Hvis du vil diskutere noget i relation til Casino Alpha – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej ... er der nogen der ved hvordan man kan kontakte dette casino? De svarer ikke på e-mails, chatten er inaktiv ... Ingen kontakt med dem ???

Sadly, this casino does not provide live chat, as far as we know.

It would be quite a useful feature, I'm sure.

I tried to find you some contact, but it seems that the casino only supports the tickets.

I guess you have already tried that, right?

Selvfølgelig ... Og mange gange ... Men uden noget svar ... De svarer heller ikke på e-mails

Hello,

I checked that your complaint is about missing deposits, well, in this case, you should get in touch with the payment provider. The problem is probably caused by the payment provider.

Let us know about the progress, please.

Hvordan kan jeg kontakte min betalingsudbyder?

What payment option did you use for the "lost" deposit, please?

You have to contact the bank/company you used for depositing.

Jeg har allerede kontaktet og fået et svar, at betalingen var sendt og tegnet sig for ... Jeg foretog en indbetaling med et kort

So your bank has confirmed that the money was sent and unreturned back to your bank account, right?

Do you have the official bank statement, please?

Jeg fik en besked om, at $10 er blevet sendt fra min konto, og det er blevet krediteret

Are we talking about deposit or withdrawal, please? Now it seems that it's about missing the deposit.

Can you explain further, please?

Ja, selvfølgelig... Det handler om et casinoindskud, der ikke er nået frem til min konto... Som om midlerne er døde et sted

Oh I see now, well I guess that in this case, the complaint team will need some update from the casino, or most probably from its payment provider. I'm sure that you have already sent the previous screenshot to the casino, right? I'd say that the casino's payment provider should definitely check the transaction.

Ja, selvfølgelig ... jeg har gjort dette flere gange, men jeg har ikke modtaget noget svar fra casinoet i over en måned

Well, it makes me quite worried, because I feel that the casino is not very responsive and this matter needs some level of cooperation for sure.

Hej igen ... jeg har stadig ikke modtaget mine penge på casinokontoen ... kan jeg bede om kontakt til dem? Eller egentlig er der ingen måde, du kan kontakte dem ... de besvarer slet ikke e-mails

Hello,

complaints just do not work this way, we need you to cooperate a bit. Your complaint has been closed because you did not respond to our questions. 🙁

If you checked it you could see that:

"Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime!"

Kindly update Petronela, that's the best you can do now. Thank you.