2 år siden
Hvis du vil diskutere noget i relation til Casino Barcelona – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Casino Barcelona – generel debat
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2 uger siden
Jeg kom til Casino Barcelona i maj 2023.
Brugernavn: Vi************gh
Brugerkode: ********
De accepterede min bekræftelse, og alt var fint. Jeg spillede nogle spil, vandt nogle penge, tabte nogle penge, og i marts 2024 hævede jeg €20.000.
Derefter forsøgte jeg at trække mere af min saldo tilbage, og jeg stødte på flere forhindringer...
De bad mig om bevis for, at jeg var ejeren af min Skrill-konto, selvom de allerede havde accepteret og betalt ind på den ved flere lejligheder. Jeg sendte dem det dokument, som de tidligere havde accepteret, men nu afviste de det. Jeg spurgte derefter support, hvad de specifikt havde brug for fra mig, da de blev ved med at afvise mit id, og de sagde, at de ville have en video af mig med mit id, med mit navn og id. Jeg gjorde dette, og Casino Barcelona sagde, at de var tilfredse, og at jeg kunne trække mig tilbage.
Da jeg gik for at hente, fortalte de mig, at de skulle ringe til mig, men de ringer aldrig, når de siger, de vil. Jeg ringer til dem, men de siger, at de skal ringe til mig, men opkaldet går aldrig igennem. Alt var fint før, jeg forstår det ikke.
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Romi 2 uger siden
Årsag:
Sensitive information.
Automatisk oversættelse:
2 uger siden
Hello there.
I would like to ask you firstly, please, not to share any kind of sensitive information on the forum. Please be careful with it, as it could very easily be abused.🙏
And now to the verification issue.
May I ask what kind of call they want to do with you? Is it supposed to be like a verification video call, perhpas?
It is not unusual that a casino would do some additional checks whenever it comes to larger amount of withdrawal money, but this sounds that it is a long going situation. Right?
So, may I ask when exactly you requested your withdrawal before they asked you for all these additional checks?
I hope we'll be able to help you get this solved.
2 uger siden
I'll type in English if its easier for you.
I've called and spoken to them lots of times, they say the call is for "security reasons" and that they must call me but they never do. When I call them they say they cannot transfer me and that I should expect a call but we go around in circles.
I provide ID > They say "OK, you can withdraw" > I attempt withdraw > They say we need a phone call > No phone call is made and the balance is returned to my account > I then get an email asking for ID again
2 uger siden
Hi! English is pretty cool, thank you.
It truly sounds like a verification call to me. Thinking about that from the casino's perspective, for them it may also be a matter of security; perhaps some marks have risen from their security or risk team. In any case, if you are still in contact with anyone from the casino, try to set up a concrete date for the call to take place. Just to avoid unnecessary delay or complications. What do you say?
2 uger siden
Hi,
I've tried thatbut they never call me. its been a few times. its like they're kicking the can down the road until I give up
2 uger siden
So, in this case, our complaint team will be ready to help, for sure.
Let's wait for the reply from them and see how the situation will unfold.
