Casino Barcelona – generel debat

Hvis du vil diskutere noget i relation til Casino Barcelona – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg kom til Casino Barcelona i maj 2023.

Brugernavn: Vi************gh

Brugerkode: ********

De accepterede min bekræftelse, og alt var fint. Jeg spillede nogle spil, vandt nogle penge, tabte nogle penge, og i marts 2024 hævede jeg €20.000.

Derefter forsøgte jeg at trække mere af min saldo tilbage, og jeg stødte på flere forhindringer...

De bad mig om bevis for, at jeg var ejeren af ​​min Skrill-konto, selvom de allerede havde accepteret og betalt ind på den ved flere lejligheder. Jeg sendte dem det dokument, som de tidligere havde accepteret, men nu afviste de det. Jeg spurgte derefter support, hvad de specifikt havde brug for fra mig, da de blev ved med at afvise mit id, og de sagde, at de ville have en video af mig med mit id, med mit navn og id. Jeg gjorde dette, og Casino Barcelona sagde, at de var tilfredse, og at jeg kunne trække mig tilbage.

Da jeg gik for at hente, fortalte de mig, at de skulle ringe til mig, men de ringer aldrig, når de siger, de vil. Jeg ringer til dem, men de siger, at de skal ringe til mig, men opkaldet går aldrig igennem. Alt var fint før, jeg forstår det ikke.

Hello there.

I would like to ask you firstly, please, not to share any kind of sensitive information on the forum. Please be careful with it, as it could very easily be abused.🙏

And now to the verification issue.

May I ask what kind of call they want to do with you? Is it supposed to be like a verification video call, perhpas?

It is not unusual that a casino would do some additional checks whenever it comes to larger amount of withdrawal money, but this sounds that it is a long going situation. Right?

So, may I ask when exactly you requested your withdrawal before they asked you for all these additional checks?

I hope we'll be able to help you get this solved.

I'll type in English if its easier for you.

I've called and spoken to them lots of times, they say the call is for "security reasons" and that they must call me but they never do. When I call them they say they cannot transfer me and that I should expect a call but we go around in circles.

I provide ID > They say "OK, you can withdraw" > I attempt withdraw > They say we need a phone call > No phone call is made and the balance is returned to my account > I then get an email asking for ID again

Hi! English is pretty cool, thank you.

It truly sounds like a verification call to me. Thinking about that from the casino's perspective, for them it may also be a matter of security; perhaps some marks have risen from their security or risk team. In any case, if you are still in contact with anyone from the casino, try to set up a concrete date for the call to take place. Just to avoid unnecessary delay or complications. What do you say?

Hi,

I've tried thatbut they never call me. its been a few times. its like they're kicking the can down the road until I give up

So, in this case, our complaint team will be ready to help, for sure.

Let's wait for the reply from them and see how the situation will unfold.

Thats fantastic. I have just made a withdrawal request. I will keep this open until the money is received.

Thank you again,

Vicente

That is great. Peter asked you to confirm in the complaint that you verified yourself. Would that be possible, please? 🙂

Efter at have prøvet tusindvis af casinoer i dag, er jeg tilfreds med dette og det fantastiske casino i Madrid. Ingen tricks eller gimmicks, hvad de lover, er hvad de leverer, og hvis du kan lide at teste algoritmer, er begge dele velkomne, men overdriv det ikke på bestemte dage og tidspunkter.

Which games do you enjoy the most there and have you ever withdrawn your winnings?

Just want to learn more about your experience, you know.

Spilleautomater, jeg har flere favoritter.

What are your favourites? Do you have providers that you play more?😀

Playtech

And what game from playtech is your go to? 😀

Min udbetaling blev godkendt på Casino Barcelona den 8. januar. I dag er det den 21. januar, og jeg har stadig ikke modtaget den. Den blev godkendt samme dag via Apple Pay-kortet. De sendte mig ARN-koden en uge senere, men banken kan ikke finde noget. Casinoet fortæller mig, at pengene vil ankomme, eller at de ikke ved, hvad der er sket, og at de undersøger det, men jeg venter stadig uden konkrete svar…

Er der andre i en lignende situation?

Oh, that must be a tiresome situation. To me, it sounds like you did what you could at your end. Bank contacted, casino udated. I hate to say it, but for now the casino must come up with an update or rather a solution.

When was the last time the casino provided a follow-up on this, please?

Hver dag generer jeg dem, og de fortæller mig, at det er blevet sendt til afdelingen, at ARN-koden er sendt korrekt, og at de vil undersøge, hvad der er sket, at alt er fint, og at min konto viser, at hævningen er godkendt, hvilket den er... men indtil videre har vi stadig ikke fundet pengene. Jeg ved ikke, hvad jeg skal gøre i denne situation, om jeg skal fortsætte med at prøve eller vente...

Normally I would encourage you to complain about your situation to my colleagues, the mediators. However, their ability to assist in this situation may be very limited because they can mostly only observe the upcoming progress, based on my understanding. I'd hate to put you through the complaint for nothing.

How about taking a more direct approach?

Can you send something more official to the casino support email?

EG:

"Hello,

My withdrawal was approved on January 8th via Apple Pay card, and I was provided with an ARN code.

I have contacted my bank, and they confirmed that they cannot locate any transaction related to this ARN.

At this point, I am requesting official confirmation that the withdrawal has actually been sent, not just approved internally.

Please provide one of the following:

– official transaction confirmation or receipt from your payment provider

– confirmation showing the date and time the funds left your payment system and were handed over to the card network

If such confirmation cannot be provided, please clarify the current real status of the withdrawal.

I would appreciate a clear response within 7 business days, as without proof of payment, the situation cannot be resolved from my side.

Thank you."

Because to me it seems that the transfer has not been completed, and repeated questions did not solve the matter. Since this casino is licensed in your country, I would use their official response as an escalation to DGOJ, if necessary.

Ja, se, jeg har e-mails, skærmbilleder og opkald med dem hver dag, og jeg har dem gemt, hvor de selv bekræfter, at udbetalingen er godkendt. Faktisk, når jeg logger ind på min webbrugerkonto, vises det i historikken som "udbetaling godkendt osv."

De forsikrer mig selv om, at pengene ikke vil gå tabt osv., hvilket jeg forstår; problemet er den usikkerhed, jeg har i denne situation.

Jeg har fået at vide, at de undersøger årsagen ... hvis du har lyst, kan du tale med mig eller kontakte mig privat, så giver jeg dig alle de oplysninger, jeg har, og på den måde kan du hjælpe mig med at komme ud af denne situation så hurtigt som muligt.