CasinoAndYou / BETANDYOU (side 2)

Thanks very much! I agree. Had they said "we arent currently offering Interac E-Transfer but we will send you your money via bank transfer, I would not have had an issue but, stating I have to turn to crypto and deposit in crypto and wager that deposit seems extremely unfair and questionnable. Thank you for your reply and luck!

You're welcome, take care, and I hope similar situations won't happen again.🙂

I had the same problem as you! I bet €195 and won €800, with no bonus. When I tried to withdraw via SEPA bank transfer, which is my only withdrawal option, I selected the withdrawal. Five minutes later, the payment was refused due to an internal banking issue at the casino.

I then contacted customer support, who told me that bank transfers were not working, meaning I was unable to withdraw my winnings.

I therefore closed my account, as after doing some research, I found that many people have had the same problem as me.

The casino even advised me to use cryptocurrency in order to recover the funds, which is completely unfair!

Since April 8, I have been sending emails, but I have not received any response. The customer support is handled by AI, making it impossible to get a real answer or speak to a human agent.

Today, I am therefore requesting a refund of my deposits, but so far they are refusing outright, despite acknowledging that they are having issues with their payment provider.

That is terrible and very clearly, manipulation and terrible practices. Make an official complaint through Casino Guru. If you didn’t gamble away your winnings, you can fight to get your payout. I highly doubt you will get your deposits back though. This casino deserves to be blacklisted. Too many casinos are getting a free pass while being corrupt.

Dette casino er et fupnummer. Hvordan er det muligt at oprette flere konti med den samme e-mailadresse, ID-nummer og mobiltelefonnummer fra et andet land? Og det har endda Casino Guru-logoet som partner. Spilleautomater med en utrolig lav RTP. Over $500 og ingen bonus på spilleautomatspins. Det er første gang, jeg har set dette. Gør dig selv en tjeneste - spil ikke her. Du får ikke noget; du taber bare.

Dette casino er et fupnummer. Hvordan er det muligt at oprette flere konti med den samme e-mailadresse, ID-nummer og et mobiltelefonnummer fra et andet land? Og det har endda Casino Guru-logoet som partner. Spilleautomater med en utrolig lav RTP. Over $500 og ingen bonus på spilleautomatspins. Det er første gang, jeg har set dette. Gør dig selv en tjeneste - spil ikke her. Du får ikke noget; du taber bare.

I understand that you are very unhappy with your experience here, but I think you are mixing several different things together because you are understandably frustrated.

If the casino allowed you to create multiple accounts using the same email address, ID number or other personal details, then yes, this can be a valid concern and something that may need to be checked. But this alone does not automatically mean that the casino is a scam. The same applies to using a phone number from another country.

Imagine it is technically possible for a person to register an account with different or even repeated details, depending on how the particular casino platform handles registration. Some platforms compare certain details with existing accounts, but others allow duplicate registrations at the registration stage. Without knowing exactly what happened in your particular case, we therefore cannot simply assume that being able to register another account means that the casino was deliberately allowing or facilitating duplicate accounts.

Furthermore, regarding the Casino Guru logo, please keep in mind that its presence does not mean that we personally operate the casino or guarantee its games or services. It merely transfers the user to its casino review placed on our site. If you have specific evidence showing that the casino is treating players unfairly or applying its rules in an unfair way, this is certainly something we can look at and work with. So if you believe there is a specific issue here, please provide the details rather than using the logo itself as evidence that the casino is doing something wrong.

Regarding the RTP, I would also be careful with this conclusion. Losing $500 or having a terrible session does not mean that the slots have a low RTP. RTP is a long-term mathematical value, so it cannot really be judged from one player's results:

And the fact that you did not receive a bonus after your deposits is another separate issue. It would depend on the exact bonus terms and whether you actually met the conditions.

I completely understand that you had a very negative experience and that, based on this experience, you do not recommend the casino. That is completely fine. I would just try to keep the individual issues separate, because they are currently being combined to support a conclusion that the information you provided does not necessarily prove.