10 måneder siden
Hvis du vil diskutere noget i relation til CasinoBud – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
10 måneder siden
Hi, My Casinobud, account got closed since I couldn't provide documents to verify my account. I have deposited 7000€ to the account and I had over 14000€ in the account. I have provided them all kind of documents including bank statements, screenshots, Receipts of transfers and other documents. They just decline all. I am more than happy to provide all those documents and others to verify the account.
10 måneder siden
I am really sorry that you were not able to verify your account, but I don't understand the reason, though.
Could you tell us more, please? Why were those documents not approved, and what was the reason for closing your account then?
Please provide some more information so we can hopefully help out with this situation.
10 måneder siden
De meddelte straks, at kontoen ville blive lukket, hvis kontoen ikke kunne verificeres inden for 30 dage. Da jeg ikke lykkedes med dette, blev kontoen tilsyneladende lukket, indtil kontoen kunne verificeres. Jeg har sendt dem adskillige kontoudtog og adskillige kvitteringer for de nøjagtige overførsler, som de anmodede om. Jeg har også givet skærmbilleder, men de er ikke gyldige. I øjeblikket er det ikke muligt at verificere kilden til pengene, fordi de afviser dokumenter, der burde være tilstrækkelige.
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10 måneder siden
In this case, I hope that we will be able to get more information from the casino and find out the reason why they didn't accept your documents.
Please wait for your complaint to be reviewed, and if there is anything new, share it with us at any time.
Just to make sure, did you provide all the documents in the right way they have asked for them, please?
I am just trying to understand why wouldn't they be sufficient, you know.
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