Cobber96 Bad Egg (side 2)

to thisbecause my bet then I get told I'm allowed to bet max if I have the funds??

When it comes to voided money, I suppose we both believe that telling only one side of the story is insufficient. Casinos must also have the opportunity to explain the rules they used to justify such a decision. Only then can we compare both sides and determine the fairest ground. I understand the question, but I'd like to emphasize that only the casino can change its mind and provide the payment, after all. Don't you think it's worth trying to get in touch with someone from the management, perhaps?

That's a really interesting explanation regarding the "temporarily limited bank." In any case, it's really unconvincing that this support encourages you to play out the money so you can win big while you cannot withdraw because of their "bank" in the first place.

Please don't touch the balance, and inform the mediator about this further issue. It's not very assuring, if I may say so.

I have tried any email or phone numbers are non active chat just won't EsculAte how does mediation come about?

I see. So, in other words, the casino has been completely silent apart from the messages in the screenshots you posted.

Mediation is basically constructive communication between you, the mediator, and the casino. So we’ll need the casino to respond to the mediator’s request once we reach that stage.

For now, the complaint seems to be at a very early stage, focused on gathering information and understanding the full context. You can check its progress anytime through your Casino Guru account or by using the link you received in the confirmation email.

Can you try, please?

How do I get help. To get my winnings that we're taken for a reason I still havnt been given just told to read previous messages that explains nothing. $14600 won lagitly then taken with no proof of any breach given

I’d strongly recommend distinguishing between Cobber 96 Casino and Cobber Casino. You keep posting in both threads, while your situation only concerns Cobber 96 Casino. Please help me keep the forum well organised and easy to follow for everyone. Simply put, let’s stick to this thread.

Ok I didn't understand they were seperate my apologies.

As for any evidence of conversations I have screen shots of all conversations held.

No problem. I understand the situation must be difficult, and the casino hasn’t been very helpful either. The complaint needs a little more time to reach the stage where we usually ask the casino to join the discussion.

So please be patient. I know it’s challenging, but we really need the casino to explain its position, and that’s where the complaint comes in.

Ok I will wait for the next email

Thank you. You can also save this link and access the complaint right through it anytime you like.