Cristal Poker Casino – generel debat (side 3)

Hello,

As we informed you by email, in accordance with sections 19.4; 32.1 and 32.3 of our Terms and Conditions, your account will be permanently closed.

During a review of your gaming activity, our Sportsbook provider detected multiple violations, including:

• Arbitrage betting (arbing).

• Use of software or 3rd party information which would enable you to get an unfair advantage.

• Collusion with other accounts involved in the same fraudulent activity.

These practices are strictly prohibited and considered an attempt to gain an unfair advantage. As per our policy, such behavior results in the most severe actions, including permanent account closure.

Our security department has also detected a connection between your account and the accounts: Da***C7, di**77, and others which were previously closed for the same reason. The usage of VPN is not helping you and we have clear evidence of connection between you and the above mentioned accounts and others.

You were asked to provide us a bank statement of the bank account which you will use to withdraw the amount of deposited funds so that we could pay you, and then close your account, but you responded with: " I am not going to give you more information about me because you are lying"

We have verified and documented evidence supporting this decision, which can be presented privately to any legitimate third-party mediator if necessary.

Cristal maintains a zero-tolerance policy toward arbitrage and any unfair advantage practices.

P.S. @"The fact that I'm smarter than you isn't my problem." - Arbing is not a smart activity. It is a fraudulent activity.

Best Regards,

CristalPoker Security Department

Vi vil aflive løgnene én efter én:

"Jeg ved ikke, hvad dommerarbejde er. Når det er sagt, har jeg hørt det argument meget, fordi det ikke er første gang, jeg har hørt det."

-Jeg har heller ikke brugt ulovlig software, jeg er bare klogere end jer.

-Som jeg sagde før, giv mere information om de konti, jeg angiveligt er involveret i, for jeg kender ikke nogen med de navne.

Den eneste sikkerhed er brugen af ​​en VPN, fordi jeg normalt bruger en til at få adgang til Sora og se Formel 1, og det er muligt, at den er sluppet igennem.

Så du tager mine ærligt tjente penge og beder mig så om en kontoudtog for at hæve dem? Tror du seriøst, jeg vil give dig en, når du har stjålet alle mine penge? Du har lidt nerver.

Jeg venter stadig på de verificerede manipulerede beviser, så jeg kan få et grin.

Hello again,

Your account, together with the two mentioned above and others, was created from the same IP address and from the same country, which is not Spain. This gives us reasonable suspicion that you are part of a group engaged in this fraudulent activity. Subsequently, your account and the other related accounts began using a Spanish VPN address. Moreover, this is not the only proof that you are connected with the above-mentioned customers.

Additional evidence will not be presented to you or made public, as the specific detection methods and data used in such investigations are confidential and cannot be disclosed. Doing so could compromise the integrity of our security systems and enable others to avoid detection.

As stated by you, it is evident that this is not the first time you have been accused of arbitrage betting.

As mentioned previously, we were willing to refund your deposited amount and requested that you provide a bank statement for the bank account you intended to use for withdrawing the funds, so that we could process the payment and then close your account. However, you responded with:

"I am not going to give you more information about me because you are lying."

There is no reason for us to withhold payment from a legitimate and fair customer. In fact, we process payments to hundreds of customers every day, often for amounts significantly higher than yours. However, we maintain a strict zero-tolerance policy toward arbitrage and any form of unfair advantage practices. Such practices are strictly prohibited.

That being said, we consider it unnecessary to continue this dispute.

Best Regards,

CristalPoker Security Department

I burde skamme jer over det, I lige har sagt. Jeg er mere spansk end hele internettet, og så siger du, at jeg ikke er det? Der er ikke nok ord i ordbogen til at beskrive din manglende opførsel og hvordan jeg har det lige nu.

Jeg er ikke interesseret i, hvordan du opdager en spillers "bedrageriske opførsel", jeg vil bare have, at du beviser, hvornår jeg har snydt, selvom det bliver tydeligt, at du ikke er i stand til det, fordi det er en løgn.

Jeg siger dig igen, at hvis du ikke giver mig alt, hvad jeg har tjent, har jeg ingen grund til at give dig noget. Behold det beskedne indskud, jeg lavede (jeg husker ikke engang, hvor meget det var), for du får ikke noget fra mig, medmindre du betaler mig det fulde beløb, jeg har tjent, ærligt.

Hvis du har grunde til at tilbageholde betaling fra en kunde, bruger du enhver undskyldning til at beholde folks penge i stedet for at betale, og oveni det betaler du for positive anmeldelser, hvilket er endnu værre.

Det, jeg finder unødvendigt, er behovet for at bedrage folk. Hvis jeg var sådan en vinder, burde jeg have begrænset mig til tre væddemål, så jeg kunne hæve mine penge, og så kunne du lukke kontoen, selvom jeg som dårlig person tvivler på, at du er i stand til at gøre det.

The evidence of collusion is sufficiently clear to support the conclusion that you have made this case public solely in an attempt to obtain additional information in order to identify weaknesses and avoid future detection.

We are not disputing your nationality. What we have established is that all of the accounts mentioned above were created from the same IP address and originate from the same Balkan country. This provides reasonable grounds to suspect coordinated fraudulent activity. Subsequently, your account and the other related accounts began operating through a Spanish VPN address.

Regarding your statement about reviews, CristalPoker Casino does not operate any department responsible for posting or purchasing reviews, and we have never paid for positive feedback. All customers are free to share their genuine and independent experiences with our platform.

That being said, we consider it unnecessary to continue this dispute.

Best Regards,

CristalPoker Security Department

Det virker som om, at en AI skriver dette, primært fordi du ikke har vist, at jeg inkluderede alt dette for at indsamle yderligere information og identificere svagheder. Hvis det var min hensigt, kan jeg forsikre dig om, at jeg ikke ville have skrevet alt ovenstående.

Ja, du har sat spørgsmålstegn ved min nationalitet og adresse, hvilket jeg finder utroligt uhøfligt og upassende for et "seriøst casino". Jeg ved ikke, hvad der kunne være sket, fordi min konto blev oprettet uden brug af VPN, og jeg har absolut intet behov for at bruge en VPN fra mit eget land. Dette viser bare, at du gør mig til grin.

Det er mærkeligt, et casino med en vurdering på næsten 9/10 ville ikke engagere sig i misbrugspraksis som din. De ville tage vinderen, forhindre dem i at spille og give dem mulighed for at hæve hele deres saldo uden besvær. Du gør dette mod os ved automatisk at påstå, at jeg arbejder for en svindelgruppe, hvilket ikke er sandt, og stjæler derefter alle deres penge.

We apologize for not presenting ourselves properly earlier.

My name is Lorenzo, and I am the Head of the Security Department at CristalPoker Casino. I can assure you that this communication is not generated by any AI system.

It's quite evident that you are attempting to obtain additional information in order to identify potential weaknesses on your side and avoid future detection. Nevertheless, as a courtesy, we will provide the following proof:

Your account:

Registration: https://prnt.sc/vvvwZCYuodt0

After: https://prnt.sc/iZEK5cbzGVNk

di**77:

Registration: https://prnt.sc/byE_WITecH7V

After: https://prnt.sc/nbAnxnjoHKpF

Da***C7:

Registration: https://prnt.sc/_18DOp5Nk2_O

After: https://prnt.sc/P53OojXOWewP

All of the above accounts are involved in the same coordinated activity.

Please be aware that changing your registration country in the future will not enable you to evade detection. No further technical or security-related details will be disclosed, as sharing such information could compromise the integrity of our security systems.

You are correct that platforms with strong security reputations are often targeted by individuals attempting to exploit them while hoping to remain undetected. However, CristalPoker Casino maintains a zero-tolerance policy toward arbitrage, multi-accounting, and any practices intended to gain an unfair advantage. Our security infrastructure is specifically designed to identify and prevent such activity.

That being said, this will be our last answer to you.

Best Regards,

Lorenzo.

CristalPoker Security Department

Hør her, Lorenzo, jeg har aldrig brugt en VPN fra Serbien i mit liv (jeg var nødt til at slå akronymet op). Du ved, jeg har ret, og det er derfor, du holder op med at svare, så jeg ved ikke, hvad du taler om. Jeg ved ikke, om du ved det, men skærmbillederne kan nemt ændres ved at gøre et par ting, men jeg tvivler på, at det overhovedet er nyttigt for dig. Jeg har aldrig forladt Spanien, så du skal ikke vove at beskylde mig for det her. I er alle skamløse, og ingen vil nogensinde ændre det. Hvis jeg har forbindelse fra et andet land, så vis mine forbindelser fra andre lande, men det kommer du ikke til at gøre, for du har tydeligvis ikke beviser (og det får du aldrig), så bliv ved med at bruge AI og forfalske beviser; du har stadig lang vej at gå.

Last Answer:

We understand that you are attempting, through various manipulative methods, to obtain additional information from us. As previously stated, we will not provide you with any further sensitive data.

The screenshots provided are original records from your CristalPoker profile, clearly displaying the registration country and the account creation dates of all related accounts. If you believe these screenshots are falsified, a CasinoGuru representative is welcome to contact us. We are prepared, if necessary, to demonstrate the evidence live during a call and present the original system records directly.

We categorically deny any allegations of fabricated evidence or abusive practices. All actions taken were strictly in accordance with our internal security procedures and our zero-tolerance policy toward multi-accounting, arbitrage, and any form of unfair play.

We respect all players, but we also have a responsibility to maintain a fair and secure environment for the entire community. For this reason, our decision in this case remains final.

Åh Lorenzo, Lorenzo, det er en skam, at det, du siger, ville være troværdigt, hvis jeg var en idiot, men nej, jo mere du snakker, jo mere beviser du, at jeg har ret. Fortsæt med at lyve, du er meget god til det. Der er en fyr i Spanien, der er en mester i det, jeg tvivler på, at du kan slå ham. Du sagde før, at det ville være din sidste besked, men du har svaret igen, så... Det er okay, i mit tilfælde bliver det virkelig min sidste besked til nogle løgnere og tyve, der anklager nogen uden reelle beviser og bruger manipulerede skærmbilleder med knappen "undersøg element" 😁.