4 måneder siden
Hello
Casino guru team
Please give me resolution immediately
Michal sir and dafabet team not responding my camplane so I am not happy please immediately give resolution I request you....
Dafabet Casino – generel debat (side 2)
1
2
Skriv indlæg
4 måneder siden
Hello, I understand this is very frustrating, but the situation remains the same.
"Even if we send a note to Michal, it won't change what we both already told you.
You have to be patient; there is no other way around, I'm afraid.
Try to hold on."
4 måneder siden
Dear
Casino guru
Dafabet team without any reason closed my account and I am loss here 20 lakh so final I am decided I am playing here so final reopen my account otherwise dafabet team not reopen my account than give my all loss money 20 lakh final my decision 😡😡😡😡and your Michal sir not reply me so I am not happy final this case forward Curacao gaming authority and cyber crime police station 😡😡 dafabet company not good behaviour so all players alert here because without any reason closed my account
4 måneder siden
Dear Krishna7771,
let me repeat once more that the complaint serves a bit of a different purpose. You can see that in the case too:
"I would like to clarify once again that we do not have the authority to instruct Dafabet to reactivate your account. Decisions regarding account suspension or closure are made solely by the casino, in accordance with its internal policies and terms and conditions.
As explained in my previous messages, our role was to review the situation and ensure that all financial obligations toward you were fulfilled. This has been successfully completed. Dafabet operates as a private company and, under its terms and conditions, reserves the right to close accounts at its discretion once all financial obligations have been met, which is the case here. This approach is standard within the industry and is one we accept."
I understand it is not pleasant, so please feel free to ask the licensing authority for its standpoint, as suggested in the complaint.
6 dage siden
Dear
Casino guru team/all players alert
I have provided all the proofs, and the Dafabet customer support team is clearly stating that ₹1 Lakh was successfully sent to my bank account on 09/04/2026. However, the Dafabet team hasn't actually sent it to my bank account at all. When I demanded the payment receipt for this, the Casino Guru team closed my case instead of resolving it, which clearly shows that the Casino Guru team is also colluding with them.
If the Casino Guru mediator does not reopen my case within 48 hours and investigate this properly, then no player should register their case on this Casino Guru website because it is partnered with the Dafabet company. Also, all players should stop depositing and playing games on Dafabet, otherwise, the Dafabet company will defraud you too, just like they did to me, and the Casino Guru team supports them in this.
Therefore, I am going to email this case to the Curacao Gaming Authority along with all the evidence. I have all the proofs: the bank statement PDF and a live video recording of the bank statement, which clearly shows that Dafabet has not processed any withdrawal of ₹1 Lakh on 09/04/2026. For the last 40 days, Dafabet customer support has been repeating only one thing—that your ₹1 Lakh withdrawal was sent on 09/04/2026—even though it was never credited to my account. Instead of investigating this and demanding a payment receipt, the Casino Guru team closed my case. I am going to email the Curacao Gaming Authority against Casino Guru, and I will demand legal action against both the Dafabet and Casino Guru team.
6 dage siden
Hello, dear Krishna7771.
I believe I understand this new evolution of the previous situation. However, I still would like to narrow your opinion, because the case was investigated on our end and the casino provided proof of the payment. Therefore, we apologized, as there is nothing more we could do about it.
I believe, in light of this intriguing email, it would be best to reopen the complaint and share this new info with the former resolver.
5 dage siden
Dear
Radka
I sent an email to reopen my case, but it is not being reopened. This feels like very poor behavior from Casino Guru. I am going to file a complaint with the Curacao Gaming Authority because my case has not been resolved, and closing it without any valid reason is completely unfair. I have already sent the screenshots in the email for you to check. Dafabet itself sent the email—please look at the screenshots and reopen my case. I have sent the email, please check it.
5 dage siden
Hello, based on the screenshot, I would like to highlight that this email address is not associated with Casino Guru, so I believe the Casino Guru team did not receive this email. I understand that the nature of the emails you previously shared is unusual, but the casino still claims that the money was paid and we were provided with the payout confirmation. However, I dare to say that I find it kind of harsh to use voiding the winnings as a threat for going public with your experience.
In any case, it is advisable to use the correct email address and provide the email you got from the casino in the first place. Sadly, since you still prefer to use ultimatums and a directive approach, please note that we also reject such behavior.
We also discovered that you did not provide real and truthful information or documents during the first complaint session. Based on the nature of your overly problematic behavior, which has not been in line with our guidelines, we decided to close your CasinoGuru account permanently.
Redigeret
1
2
Skriv indlæg
